Compliance & Business Systems Manager

Our client is a specialist in high-quality labelling, packaging and garment accessories. They provide their clients with a full range of products, including bespoke labels, packaging solutions, and garment accessories, serving a variety of market sectors predominantly fashion, retail, and luxury goods.

They are currently looking for a Compliance & Business Systems Manager to join their team due to continued growth within the business. You will be taking responsibility for the management systems, regulatory compliance and associated business administration. This role is a hands-on position combining quality and environmental management systems, health and safety coordination, regulatory compliance and general business administration.

Taking ownership of maintaining and improving the company's compliance process, ensuring documentation is accurate, statutory obligations are tracked, audits are successfully coordinated and senior management receives clear reporting on remaining actions and risks.

Ideally looking for someone who can work independently, identify improvements and manage multiple responsibilities in a growing SME environment.

Key Responsibilities:

• Manage and maintain the company's integrated Business Management System, covering ISO 9001 and ISO 14001
• Coordinate the transition to the 2026 editions of both standards
• Maintain management-system manuals, company policies, procedures, controlled documents and official documentation
• Develop and manage the internal audit schedule, conducting or coordinating audits as appropriate
• Prepare for external certification and surveillance audits
• Maintain corrective-action registers and monitor nonconformities through to closure
• Coordinate management reviews, quality objectives, environmental objectives and performance reporting
• Assist departmental managers in developing and documenting processes
• Coordinate the company's workplace health and safety management arrangements
• Maintain risk assessments, including COSHH, manual handling, machinery-related and workplace assessments
• Organise and document fire safety checks, fire drills, fire risk assessments and emergency procedures
• Maintain accident, incident and near-miss reporting records
• Coordinate RIDDOR reporting where applicable, with appropriate management oversight
• Organise statutory inspections, equipment testing and required health and safety training
• Maintain PPE and safety inspection records
• Liaise with external professional and competent advisers, including health and safety specialists, where specialist expertise or advice is required
• Work alongside the Factory & Warehouse Manager to promote safe working practices
• Maintain a register of applicable regulatory and environmental obligations, monitor relevant legislative and regulatory changes affecting UK operations and international supply chains, and coordinate appropriate updates to compliance arrangements
• Assess and coordinate Plastic Packaging Tax and packaging Extended Producer Responsibility compliance
• Collect and maintain packaging weight, material, recycling and supplier evidence where relevant
• Coordinate required environmental and regulatory submissions with management, accountants and specialist advisers
• Maintain waste management and environmental documentation
• Support sustainability reporting and customer environmental enquiries
• Coordinate the company's UK GDPR and data protection compliance arrangements
• Maintain privacy policies, data retention schedules and relevant processing records
• Maintain appropriate data handling and security procedures
• Coordinate responses to information requests, incidents and data protection queries
• Support HR recordkeeping alongside the Office Manager
• Coordinate customer compliance questionnaires, supplier approval documentation and the provision of up-to-date company certification information to customers

Requirements:

• At least 3-5 years' relevant experience in compliance, quality management, business systems or a comparable role
• Practical knowledge of ISO 9001 and experience maintaining management-system documentation
• Experience of conducting or coordinating internal audits
• Good understanding of workplace health and safety administration
• Strong written communication and document management skills
• Proficiency in Microsoft Office, particularly Excel and Word
• Confidence working independently and following matters through to completion
• Ability to coordinate multiple deadlines without close supervision
• Experience working across different departments in a small or medium-sized organisation
• Experience with ISO 14001 or integrated management systems - Desirable
• ISO 9001 Internal Auditor or Lead Auditor training - Desirable
• IOSH Managing Safely or NEBOSH General Certificate - Desirable
• Experience in manufacturing, textiles, printing, packaging or international supply chains
• Familiarity with UK GDPR, Plastic Packaging Tax or packaging EPR conditions - Desirable
• Experience coordinating external regulatory, certification or health and safety advisers