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For Companies At a Glance
- Tasks: Help customers retain their magazine subscriptions and achieve monthly targets.
- Company: Join Future PLC, a global leader in specialist media.
- Benefits: Enjoy a competitive salary, hybrid work, uncapped leave, and profit-sharing bonuses.
- Why this job: Make a real impact by helping customers and driving retention.
- Qualifications: Customer-focused with strong sales and negotiation skills.
- Other info: Be part of a diverse team that values creativity and innovation.
The predicted salary is between 21000 - 30000 £ per year.
Future PLC have an exciting opportunity for a Sales & Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.
What you'll be doing
- As a Sales & Retention assistant, you'll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.
- Point of contact for individual customers looking to cancel their subscription.
- Achieving KPI's and monthly targets.
- Objection handle, and retain customers.
- Use all relevant and related systems to accurately capture customer data including updating notes and outcomes.
Experience that will put you ahead of the curve
- Customer focused with strong questioning ability.
- Sales knowledge/experience advantageous.
- Excellent retention or selling and negotiating skills.
- Working collaboratively within the team and other departments.
What's in it for you
- The expected salary for this role is £26,500.
- This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.
- Uncapped leave, because we trust you to manage your workload and time.
- When we hit our targets, enjoy a share of our profits with a bonus.
- Refer a friend and get rewarded when they join Future.
- Well‑being support with access to our Colleague Assistant Programmes.
- Opportunity to purchase shares in Future, with our Share Incentive Plan.
Who are we…
We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Sales & Retention Assistant, Magazine Subscriptions employer: Future Publishing
Contact Detail:
Future Publishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retention Assistant, Magazine Subscriptions
✨Tip Number 1
Get to know the company inside out! Research Future PLC, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your objection handling skills! Since you'll be dealing with customers looking to cancel their subscriptions, role-play scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Future PLC and ready to take the next step in your career.
We think you need these skills to ace Sales & Retention Assistant, Magazine Subscriptions
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve helped customers in the past, especially when it comes to overcoming objections and finding solutions.
Tailor Your Experience: When you’re writing your application, tailor it to the Sales & Retention Assistant role. Mention any relevant sales or retention experience you have, and don’t forget to include specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and gets straight to the heart of what you want to say.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Future Publishing
✨Know Your Customer
Before the interview, research Future PLC and their magazine subscriptions. Understand their target audience and what makes their offerings unique. This will help you demonstrate your customer-focused mindset and show that you’re genuinely interested in helping customers retain their subscriptions.
✨Master Objection Handling
Prepare for common objections you might face when speaking with customers. Think of effective responses that not only address concerns but also highlight the benefits of staying subscribed. Practising these scenarios can give you the confidence to handle objections smoothly during the interview.
✨Showcase Your Sales Skills
Be ready to discuss any previous sales or retention experience you have. Use specific examples to illustrate how you’ve successfully retained customers or met targets in the past. This will help you stand out as a candidate who can achieve KPIs and contribute to the team’s success.
✨Collaborative Spirit
Future PLC values teamwork, so be prepared to talk about how you’ve worked collaboratively in previous roles. Share examples of how you’ve partnered with colleagues or other departments to achieve common goals. This will show that you’re a team player who can thrive in their collaborative environment.