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For Companies At a Glance
- Tasks: Help customers retain their magazine subscriptions and achieve monthly targets.
- Company: Join Future PLC, a global leader in specialist media with over 3,000 employees.
- Benefits: Enjoy hybrid work, profit-sharing bonuses, and wellbeing support.
- Why this job: Be part of a diverse team that values creativity and innovation while making a real impact.
- Qualifications: Customer-focused with strong listening skills; sales experience is a plus.
- Other info: Flexible working from Cardiff office; inclusive hiring practices.
The predicted salary is between 26500 - 26500 £ per year.
Future PLC have an exciting opportunity for a Sales & Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.
What you\’ll be doing
As a Sales & Retention assistant , you\’ll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.
- Point of contact for individual customers looking to cancel their subscription
- Achieving KPI\’s and monthly targets
- Objection handle, and retain customers
- Use all relevant and related systems to accurately capture customer data including updating notes and outcomes
Experience that will put you ahead of the curve
- Customer focused with strong questioning ability.
- Sales knowledge/experience advantageous.
- Excellent retention or selling and negotiating skills.
- Working collaboratively within the team and other departments.
What\’s in it for you
The expected salary for this role is £26,500.
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
… Plus more great perks, which include;
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Internal job family level P7
Who are we…
We\’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action – both online and off – through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We\’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we\’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility – Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That\’s why we\’re building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It\’s not just about what you bring to the table — it\’s about making sure the table has room for everyone.
Because a diverse team isn\’t just good for business. It\’s the Future.
Find out more about Our Future, Our Responsibility on our website.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
#LI-Hybrid
Sales & Retention Assistant - Magazine Subscriptions employer: Future Publishing
Contact Detail:
Future Publishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retention Assistant - Magazine Subscriptions
✨Tip Number 1
Familiarise yourself with the magazine subscriptions offered by Future PLC. Understanding the products will help you engage with customers more effectively and demonstrate your knowledge during any discussions.
✨Tip Number 2
Practice your objection handling skills. Role-play scenarios where customers might want to cancel their subscriptions, and think of persuasive responses that highlight the benefits of staying subscribed.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service and sales skills. Be ready to discuss how you've successfully retained customers or resolved conflicts in previous roles.
We think you need these skills to ace Sales & Retention Assistant - Magazine Subscriptions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and retention. Use specific examples that demonstrate your ability to handle objections and retain customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your skills in negotiation and problem-solving. Mention how you can contribute to Future PLC's goals and values.
Highlight Relevant Skills: In your application, emphasise your customer-focused approach, questioning and listening skills, and any previous sales experience. These are key attributes that Future PLC is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Future Publishing
✨Showcase Your Customer Service Skills
As a Sales & Retention Assistant, your ability to help customers is crucial. Prepare examples of how you've successfully resolved customer issues or objections in the past. This will demonstrate your capability to retain subscribers effectively.
✨Understand the Company and Its Products
Familiarise yourself with Future PLC and its magazine offerings. Knowing the products inside out will allow you to speak confidently about them during the interview and show your genuine interest in the role.
✨Prepare for Objection Handling Scenarios
Since you'll be dealing with customers looking to cancel their subscriptions, practice common objection handling techniques. Think of ways to turn a 'no' into a 'yes' by highlighting the benefits of staying subscribed.
✨Demonstrate Team Collaboration
Future values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you contributed to team goals or supported colleagues, as this will align with their company culture.
