At a Glance
- Tasks: Be the friendly voice for customers, helping them navigate their household bills with ease.
- Company: Join a forward-thinking company dedicated to saving time and money sustainably.
- Benefits: Enjoy uncapped leave, profit sharing, and a supportive work environment.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while growing your career in a dynamic industry.
- Qualifications: Customer service experience and a passion for helping others are key.
The predicted salary is between 26500 - 26500 £ per year.
We are a business with one mighty mission: to save people time and money, sustainably. Our innovative and ever-evolving technology takes the boredom, confusion and time-wasting out of sorting household bills. And we’re constantly growing - by investing in our staff, promoting creativity and nurturing new talent, we stay at the front of our industry and push in new directions.
Reporting to the Senior Customer Service Manager, you’ll be the primary point of contact between the business and our customers and deliver excellent customer service. You’ll show empathy to customers across multiple channels including telephone, email, social media and reviews. You’ll have knowledge of what it is to work in the financial services industry following FCA guidelines and will understand frustrations that customers may have with knowledge around insurance products and provider.
Experience that will put you ahead of the curve:
- Customer service - you’ll have experience working in a role where your primary focus has been delivering excellent service to customers, we’re very open to backgrounds and some of our best Agents have come from customer-facing roles within hospitality, contact centres and retail!
- Experience delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.
What’s in it for you:
- The expected salary for this role is £26,500
- This is a 6 month FTC
- This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
Benefits:
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join
- Future Wellbeing support with access to our Colleague Assistant Programme
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Inclusion and Diversity at Future:
We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.
Reasonable Adjustments:
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Hybrid Customer Service Pro | Uncapped Leave & Profit Share in Cardiff employer: Future Publishing
At Future, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee well-being and growth. With benefits like uncapped leave and profit sharing, alongside a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally in our Cardiff office. Join us in our mission to innovate the financial services industry while enjoying a supportive environment that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Pro | Uncapped Leave & Profit Share in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially those related to financial services. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Don’t underestimate the power of your online presence! Make sure your LinkedIn profile is up-to-date and reflects your customer service experience. Engage with relevant content to show your passion for the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us and ready to dive into our innovative culture.
We think you need these skills to ace Hybrid Customer Service Pro | Uncapped Leave & Profit Share in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in previous roles, whether that's in hospitality, retail, or contact centres. Share specific examples that demonstrate your empathy and problem-solving skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to our mission of saving people time and money sustainably. Show us how your values align with ours and why you’re excited about this role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Future Publishing
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand how they aim to save people time and money sustainably. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Whether it’s from hospitality, retail, or contact centres, highlight how you empathised with customers and resolved their issues across various channels like phone, email, and social media.
✨Familiarise Yourself with FCA Guidelines
Since the role involves working within the financial services industry, brush up on the FCA guidelines. Being knowledgeable about these regulations will demonstrate your readiness for the position and your understanding of the industry’s standards.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the company culture, opportunities for growth, or how they measure success in the customer service team. It shows that you’re engaged and thinking about your future with them.
