At a Glance
- Tasks: Assist customers with online comparisons and provide clarity on product information.
- Company: Join an award-winning price comparison website with a fun and fair culture.
- Benefits: Hybrid work model, profit-sharing bonuses, and wellbeing support.
- Other info: Embrace diversity and enjoy excellent career growth opportunities.
- Why this job: Make a real difference by helping customers find the best insurance deals.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year. Fancy a new customer service advisor job, working for an award winning price comparison website? Do you enjoy problem solving and helping people when they need it most? As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.
You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face. Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media. Proven general IT skills such as Word, Excel, Google Suite.
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home. When we hit our targets, enjoy a share of our profits with a bonus. Refer a friend and get rewarded when they join Future. Wellbeing support with access to our Colleague Assistant Programmes. Opportunity to purchase shares in Future, with our Share Incentive Plan.
We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams’ hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we’ve built up a huge network of trusted partners. We’re also authorised and regulated by the Financial Conduct Authority.
We embrace and celebrate diversity, making it part of who we are. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life.
Expression of Interest - Customer Service and Complaints Assistant - Go.Compare (Hiring Immediately) in Cardiff employer: Future Publishing
At Go.Compare, we pride ourselves on being an award-winning price comparison website that values outstanding customer service and employee wellbeing. Our Cardiff office offers a hybrid working model, allowing for flexibility while fostering a fun and inclusive work culture. With opportunities for profit sharing, share ownership, and a strong commitment to diversity, we empower our team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Expression of Interest - Customer Service and Complaints Assistant - Go.Compare (Hiring Immediately) in Cardiff
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Future Publishing and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Future Publishing and let us see your personality shine through!
We think you need these skills to ace Expression of Interest - Customer Service and Complaints Assistant - Go.Compare (Hiring Immediately) in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Future Publishing.
Get Familiar with Our Brand:Before applying, take some time to learn about Future Publishing and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Future Publishing
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Future Publishing.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Future Publishing will surely appreciate.
