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For Companies At a Glance
- Tasks: Support customers with online comparisons and provide clarity on product information.
- Company: Join Go.Compare, an award-winning price comparison website with a customer-centric culture.
- Benefits: Enjoy competitive salary, hybrid work, uncapped leave, and profit-sharing bonuses.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real difference by helping customers find the best deals while developing your skills.
- Qualifications: Experience in customer service and effective communication via various channels.
The predicted salary is between 18000 - 30000 £ per year.
Fancy a new customer service job, working for an award winning price comparison website? Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most? If the answer is yes, then this could be just the exciting new opportunity you’ve been looking for!
What you’ll be doing
Reporting to the Senior Customer Service Manager, you’ll be the primary point of contact between the business and our customers. You’ll support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.
Experience that will put you ahead of the curve
- Great customer service operator with experience supporting customers within a contact centre environment or face to face
- Experience communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media
- General IT skills such as Word, Excel, Google Suite
- Excellent attention to detail
What’s in it for you
The expected range for this role is £25,000. This is a Hybrid role from our Cardiff Office, working three days from the office, two from home. This is a fixed term contract role for 6 months. Plus more great perks, which include:
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join
- Future Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Who are we…
We’re Go.Compare, part of Future PLC. You’ve probably heard of us - we’re a price comparison site passionate about finding our customers savvy insurance deals. We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams’ hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we’ve built up a huge network of trusted partners. We’re also authorised and regulated by the Financial Conduct Authority.
A team of bright-eyed insurance experts launched Go.Compare back in November 2006 and we’re still going strong. Based at our office in Cardiff, we’ve worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more.
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone. Because a diverse team isn’t just good for business. It’s the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Customer Service Assistant, Go.Compare (6 Months FTC) in Cardiff employer: Future Publishing
Contact Detail:
Future Publishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Go.Compare (6 Months FTC) in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing Go.Compare's website and social media. Understanding their values and recent projects will help you connect with the team and show that you're genuinely interested in being part of their customer-centric culture.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle customer queries effectively.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or a live chat, being able to communicate clearly and effectively is key. During your interview, make sure to articulate your thoughts well and listen actively to the questions being asked.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don't miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant, Go.Compare (6 Months FTC) in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your experience in customer service, especially in contact centres or face-to-face settings, and show us how you can bring value to our team.
Show Off Your Communication Skills: Since you'll be the primary point of contact for our customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience with digital channels like email and live chat.
Highlight Your Problem-Solving Abilities: We love a good problem solver! In your application, share examples of how you've helped customers overcome challenges in the past. This will show us that you're ready to tackle any issues that come your way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Go.Compare. Plus, it’s super easy!
How to prepare for a job interview at Future Publishing
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to discuss your previous experiences in a contact centre or face-to-face environment, and think of specific examples where you solved problems for customers. This will show that you understand what it takes to provide excellent support.
✨Familiarise Yourself with Go.Compare
Do some research on Go.Compare and its services. Understand their mission, values, and the products they offer. Being able to speak about the company and how you can contribute to their customer-centric approach will impress your interviewers.
✨Practice Communication Skills
Since you'll be communicating with customers via phone, email, and live chat, practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to build your confidence and refine your responses.
✨Showcase Your Attention to Detail
In customer service, attention to detail is crucial. Prepare to discuss how you've demonstrated this skill in past roles, whether it's through managing customer queries accurately or ensuring that information provided is clear and correct. Highlighting this will show you're a reliable candidate.