At a Glance
- Tasks: Deliver excellent customer service across multiple channels and assist customers with their queries.
- Company: Join Go.Compare, a leading price comparison site under Future PLC.
- Benefits: Enjoy a competitive salary, uncapped leave, and profit-sharing bonuses.
- Other info: Hybrid role with flexible hours and great career growth opportunities.
- Why this job: Be part of a fun, inclusive team making a real difference in customers' lives.
- Qualifications: Experience in customer service, especially in hospitality or retail, is a plus.
The predicted salary is between 26500 - 26500 € per year.
We are a business with one mighty mission: to save people time and money, sustainably. Our innovative and ever-evolving technology takes the boredom, confusion and time-wasting out of sorting household bills. And we're constantly growing - by investing in our staff, promoting creativity and nurturing new talent, we stay at the front of our industry and push in new directions.
Reporting to the Senior Customer Service Manager, you'll be the primary point of contact between the business and our customers and deliver excellent customer service. You'll show empathy to customers across multiple channels including telephone, email, social media and reviews. You'll have knowledge of what it is to work in the financial services industry following FCA guidelines and will understand frustrations that customers may have with knowledge around insurance products and providers.
Experience that will put you ahead of the curve:
- Customer service - you'll have experience working in a role where your primary focus has been delivering excellent service to customers. We're very open to backgrounds and some of our best Agents have come from customer-facing roles within hospitality, contact centres and retail!
- Experience delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.
What's in it for you:
- The expected salary for this role is £26,500.
- This is a 6 month FTC.
- This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.
- Uncapped leave, because we trust you to manage your workload and time.
- When we hit our targets, enjoy a share of our profits with a bonus.
- Refer a friend and get rewarded when they join Future.
- Wellbeing support with access to our Colleague Assistant Programmes.
- Opportunity to purchase shares in Future, with our Share Incentive Plan.
We're Go.Compare, part of Future PLC. You've probably heard of us - we're a price comparison site passionate about finding our customers savvy insurance deals. We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams' hard work making sure each team member is treated equally. We're also authorised and regulated by the Financial Conduct Authority.
We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Customer Service Assistant, Go.Compare - 6 Month FTC in Cardiff employer: Future Publishing
At Go.Compare, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and inclusivity. With flexible working arrangements from our Cardiff office, uncapped leave, and opportunities for profit sharing, we empower our employees to thrive while delivering outstanding customer service. Join us in our mission to save people time and money, and enjoy the benefits of being part of a dynamic team that champions personal growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant, Go.Compare - 6 Month FTC in Cardiff
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Go.Compare's mission and values. Understanding what drives them will help you connect your experience to their goals, showing you're not just another candidate but a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you articulate your responses clearly and confidently during the interview, especially when discussing how you've handled tough customer situations in the past.
✨Tip Number 3
Show off your communication skills! Since you'll be interacting with customers across various channels, be ready to demonstrate your ability to adapt your communication style. Share examples of how you've successfully engaged with customers through phone, email, or social media.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant, Go.Compare - 6 Month FTC in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in previous roles, whether that's in hospitality, retail, or contact centres. Share specific examples that demonstrate your empathy and problem-solving skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your background aligns with our mission to save people time and money, and how you can contribute to our innovative approach.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you stand out!
How to prepare for a job interview at Future Publishing
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand what excellent service looks like and be ready to share examples from your past experiences. Think about how you’ve handled difficult customers or resolved issues in previous roles.
✨Familiarise Yourself with Go.Compare
Do some research on Go.Compare and its mission to save people time and money. Knowing their values and how they operate will help you align your answers with what they’re looking for. Be prepared to discuss how you can contribute to their goals.
✨Practice Empathy in Your Responses
Since empathy is key in customer service, think of scenarios where you’ve shown understanding towards a customer’s frustrations. Prepare to articulate these experiences during the interview, as it will demonstrate your ability to connect with customers across various channels.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if Go.Compare is the right fit for you.
