At a Glance
- Tasks: Be the friendly face of our company, handling enquiries and supporting our team.
- Company: Join Future, a leading global media company with a vibrant culture.
- Benefits: Enjoy uncapped leave, profit-sharing bonuses, and well-being support.
- Other info: Flexible hours and great career growth opportunities await you!
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 15900 - 15900 £ per year.
Description
As a Receptionist, your role would be to provide a high quality frontline response to customer enquiries.
To act as the efficient interface with other departments throughout the company.
Ad-hoc general administration and secretarial duties to support the wider business support team.
- What you'll be doing
- These responsibilities include;
- Reception area – The receptionist is responsible for manning the front desk, ensuring the reception area and the display of current Future Publishing magazines is always kept tidy and up-to-date.
This also includes the seating areas, the main reception desk and other magazine display stands.
- Maintaining the stationery and refreshment supply for the building.
- Client liaison/Welcome – To provide an efficient, knowledgeable and professional first point of contact for all enquiries from visitors, customers, contractors, suppliers.
Queries likely to include issues relating to subscriptions, back issues orders, general info about our products, complaints and compliments.
- Switchboard – 350 plus calls daily: You will need to answer the main telephone promptly, politely and professionally at all times and to direct the caller to the correct person/department.
- Complex travel bookings, hire cars and booking train tickets often short notice, you will need to prioritise and handle a high volume.
Experience that will put you ahead of the curve
- To be both proactive and reactive; able to identify any issues and resolve the problem with own initiative and autonomy or seek support when needed
- Proven success at supporting busy and challenging teams, adhering to deadlines
- Strong G Suite skills
- Professional, courteous and positive manner but equally assertive even under pressure and managing several tasks
- Confident communication skills
- High Attention to detail
- Flexible, highly adaptable attitude
- What's in it for you
The expected salary for this role, is £15,900.
This is a Bath Office based role, on a part time, fixed term basis.
- … Plus more great perks, which include;
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
- Internal job family level P8
- Who are we…
We're Future, the global leader in specialist media.
With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life.
It's not just about what you bring to the table — it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Find out more about Our Future, Our Responsibility on our website.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
- #LI-Hybrid
- #LI-HD1
Receptionist - Part Time FTC in Bath employer: Future Publishing
Future Publishing is an exceptional employer that values innovation and collaboration, offering a dynamic work culture in the vibrant Greater London area. Employees benefit from flexible working arrangements, competitive salaries, and numerous opportunities for professional growth, making it an ideal place for those seeking a meaningful career in finance. Join a team where your strategic insights will directly impact ad sales revenue and contribute to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time FTC in Bath
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Future Publishing and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Future Publishing and let us see your personality shine through!
We think you need these skills to ace Receptionist - Part Time FTC in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Future Publishing.
Get Familiar with Our Brand:Before applying, take some time to learn about Future Publishing and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Future Publishing
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Future Publishing.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Future Publishing will surely appreciate.
