At a Glance
- Tasks: Lead a dynamic team to enhance service delivery and operational efficiency.
- Company: Award-winning tech company focused on customer satisfaction.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Collaborative atmosphere with opportunities for personal and professional growth.
- Why this job: Join a fast-paced environment and make a real impact on operations.
- Qualifications: Experience in people management and a passion for operational excellence.
The predicted salary is between 32000 - 40000 £ per year.
Our Newark based, award-winning Client is looking to appoint an Operations Manager. This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation.
Key Responsibilities
- Lead, motivate and develop a high-performing Operations team
- Manage workloads, priorities and resource allocation to ensure service levels are achieved
- Conduct regular one-to-one meetings, coaching and performance reviews
- Support employee development, training and succession planning
- Foster a positive, collaborative and customer-focused culture
