At a Glance
- Tasks: Lead a dynamic helpdesk team and resolve IT and VOIP support issues.
- Company: Join a growing business with a collaborative and ambitious culture.
- Benefits: Competitive salary, car allowance, mobile phone, laptop, and 23 days holiday.
- Other info: Ongoing professional development and industry certifications available.
- Why this job: Make a real impact in a varied leadership role with excellent career prospects.
- Qualifications: 5 years in helpdesk, 2 years in leadership, strong technical knowledge required.
The predicted salary is between 40000 - 44000 € per year.
We're helping our client find an IT Helpdesk Manager to lead their multi-discipline helpdesk team.
THE ROLE:
- Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes.
- Manage customer escalations, addressing high-priority issues swiftly.
- Develop and motivate a multi-discipline helpdesk team.
- Regularly report on helpdesk performance and implement improvement processes.
- Conduct customer visits (requires full, clean driving licence).
THE CANDIDATE:
- At least 5 years' experience in a helpdesk environment.
- Minimum 2 years' leadership experience in a technical helpdesk.
- Strong technical knowledge in Microsoft platforms, VOIP systems, and network management.
- Excellent customer service, communication, and problem-solving skills.
- ITIL Foundation certification (or equivalent) preferred.
THE BENEFITS:
- A varied, impactful leadership role spanning IT, VOIP- genuinely no two days the same.
- Competitive salary of £40,000-£44,000 per annum depending on experience.
- Car/vehicle allowance, mobile phone, and laptop provided.
- A collaborative, ambitious team committed to technology-driven service improvement.
- Excellent prospects for career development and progression within a growing business.
- Ongoing professional development including vendor training and industry certifications.
- 23 days holiday plus Bank Holidays, Discount Programme, Free Flu Vaccination, Free Eye Test.
IT Helpdesk Manager in Newark employer: Future Prospects
As an IT Helpdesk Manager at our Newark location, you will thrive in a dynamic and supportive environment that values innovation and teamwork. With a competitive salary, comprehensive benefits including a car allowance, and ample opportunities for professional growth through ongoing training, you will be part of a collaborative team dedicated to delivering exceptional service. Join us to lead a multi-discipline helpdesk team where no two days are the same, and your contributions will make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Manager in Newark
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings in helpdesk management. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've handled escalations and motivated your team in past roles. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your experience in helpdesk environments to demonstrate how you’ve tackled challenges and improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our ambitious team.
We think you need these skills to ace IT Helpdesk Manager in Newark
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Manager role. Highlight your leadership experience and technical skills, especially in Microsoft platforms and VOIP systems. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a helpdesk team and how you can contribute to our tech-driven service improvement. Keep it engaging and relevant to the role.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled high-priority issues in the past. We love seeing candidates who can think on their feet and resolve customer escalations effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity. Good luck, and we can't wait to hear from you!
How to prepare for a job interview at Future Prospects
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft platforms, VOIP systems, and network management. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in a helpdesk environment. Think about how you've motivated your team, managed escalations, and implemented improvements. This will show them you're not just a tech whiz but also a great manager.
✨Understand the SLA Game
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you've ensured compliance in previous roles. They’ll want to know how you handle high-priority issues and keep everything running smoothly.
✨Customer Service is Key
Brush up on your customer service skills and be ready to share examples of how you've handled difficult situations. They’re looking for someone who can communicate effectively and solve problems swiftly, so make sure you convey your approach to customer satisfaction.
