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- Tasks: Lead a dynamic helpdesk team and ensure top-notch IT support.
- Company: Join a forward-thinking company focused on tech-driven service improvement.
- Benefits: Competitive salary, car allowance, mobile phone, and ongoing training.
- Other info: Enjoy 23 days holiday, plus bank holidays and a collaborative team environment.
- Why this job: Make a real impact in a varied leadership role with growth opportunities.
- Qualifications: 5 years in helpdesk, 2 years in leadership, strong technical skills.
The predicted salary is between 40000 - 44000 £ per year.
We're helping our client find an IT Helpdesk Manager to lead their multi-discipline helpdesk team.
The tasks for this IT Helpdesk Manager involve:
- Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes.
- Develop and motivate a multi-discipline helpdesk team.
- Regularly report on helpdesk performance and implement improvement processes.
- Conduct customer visits (requires full, clean driving licence).
The ideal IT Helpdesk Manager will have:
- At least 5 years' experience in a helpdesk environment.
- Minimum 2 years' leadership experience in a technical helpdesk.
- Strong technical knowledge in Microsoft platforms, VOIP systems, and network management.
- Excellent customer service, communication, and problem-solving skills.
- ITIL Foundation certification (or equivalent) preferred.
The Benefits for this IT Helpdesk Manager role include:
- A varied, impactful leadership role spanning IT, VOIP— genuinely no two days the same.
- Competitive salary of £40,000–£44,000 per annum depending on experience.
- Car/vehicle allowance, mobile phone, and laptop provided.
- A collaborative, ambitious team committed to technology-driven service improvement.
- Excellent prospects for career development and progression within a growing business.
- Ongoing professional development including vendor training and industry certifications.
- 23 days holiday plus Bank Holidays, Discount Programme, Free Flu Vaccination, Free Eye Test.
Locations
Service Desk Manager - IT Services in Lincolnshire, Newark employer: Future Prospects
Contact Detail:
Future Prospects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager - IT Services in Lincolnshire, Newark
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or attend job fairs, bring along examples of your past work. Whether it's reports on helpdesk performance or customer feedback, tangible proof of your success can really make you stand out.
✨Tip Number 3
Prepare for interviews by practising common questions related to helpdesk management. Think about how you would motivate your team or handle difficult customer situations. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that match your skills and experience. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Desk Manager - IT Services in Lincolnshire, Newark
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Manager role. Highlight your leadership experience and technical skills, especially in Microsoft platforms and VOIP systems. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've developed and motivated teams in the past, and don’t forget to mention your customer service skills.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Describe situations where you've successfully resolved issues under pressure or improved processes. This will help us see how you can contribute to our helpdesk performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Future Prospects
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft platforms, VOIP systems, and network management. Be ready to discuss specific scenarios where you've successfully resolved technical issues or improved processes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in a helpdesk environment. Think about how you've motivated teams, handled conflicts, or implemented improvements. This will show them you're not just a tech whiz but also a great leader.
✨Understand the SLA Game
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you've ensured compliance in previous roles. They’ll want to know how you manage ticket resolution times and keep the team accountable.
✨Customer Service is Key
Brush up on your customer service skills and be ready to share examples of how you've gone above and beyond for clients. Highlight your communication and problem-solving abilities, as these are crucial for the role.