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- Tasks: Lead a dynamic helpdesk team and ensure top-notch IT support.
- Company: Join a forward-thinking company focused on tech-driven service improvement.
- Benefits: Enjoy a competitive salary, car allowance, and ongoing professional development.
- Other info: Collaborative team environment with opportunities for growth and training.
- Why this job: Make a real impact in a varied leadership role with excellent career prospects.
- Qualifications: 5 years in helpdesk roles and 2 years in leadership required.
The predicted salary is between 40000 - 44000 £ per year.
We're helping our client find an IT Helpdesk Manager to lead their multi-discipline helpdesk team.
The tasks for this IT Helpdesk Manager involve:
- Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes.
- Develop and motivate a multi-discipline helpdesk team.
- Regularly report on helpdesk performance and implement improvement processes.
- Conduct customer visits (requires full, clean driving licence).
The ideal IT Helpdesk Manager will have:
- At least 5 years' experience in a helpdesk environment.
- Minimum 2 years' leadership experience in a technical helpdesk.
- Strong technical knowledge in Microsoft platforms, VOIP systems, and network management.
- Excellent customer service, communication, and problem-solving skills.
- ITIL Foundation certification (or equivalent) preferred.
The Benefits for this IT Helpdesk Manager role include:
- A varied, impactful leadership role spanning IT, VOIP— genuinely no two days the same.
- Competitive salary of £40,000–£44,000 per annum depending on experience.
- Car/vehicle allowance, mobile phone, and laptop provided.
- A collaborative, ambitious team committed to technology-driven service improvement.
- Excellent prospects for career development and progression within a growing business.
- Ongoing professional development including vendor training and industry certifications.
- 23 days holiday plus Bank Holidays, Discount Programme, Free Flu Vaccination, Free Eye Test.
Locations
ICT Service Desk Team Leader in Lincolnshire, Newark employer: Future Prospects
Contact Detail:
Future Prospects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Team Leader in Lincolnshire, Newark
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings in helpdesk management. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Think of examples from your past experience where you’ve successfully led a team or resolved complex issues. We want to see that you can motivate and develop a multi-discipline team!
✨Tip Number 3
Don’t forget to showcase your customer service skills! In your conversations, highlight how you’ve improved customer satisfaction in previous roles. Remember, it’s all about making sure the end-users are happy with the support they receive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that IT Helpdesk Manager role!
We think you need these skills to ace ICT Service Desk Team Leader in Lincolnshire, Newark
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Service Desk Team Leader role. Highlight your leadership experience and technical skills, especially in Microsoft platforms and VOIP systems. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for leading a helpdesk team and your commitment to excellent customer service. Let us know why you’re the perfect fit for this role and how you can contribute to our team's success.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love to see candidates who can think on their feet and implement effective solutions, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Future Prospects
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft platforms, VOIP systems, and network management. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Show Leadership Skills
Prepare examples of how you've developed and motivated teams in the past. Think about specific situations where you improved team performance or resolved conflicts, as this will demonstrate your leadership experience.
✨Customer Service is Key
Be ready to share instances where you've provided excellent customer service. Highlight your problem-solving skills and how you’ve handled difficult situations, as this is crucial for an IT Helpdesk Manager.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's helpdesk processes and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their success.