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- Tasks: Lead a dynamic helpdesk team and ensure top-notch IT support.
- Company: Join a forward-thinking company focused on technology-driven service improvement.
- Benefits: Competitive salary, car allowance, mobile phone, and ongoing professional development.
- Other info: Enjoy 23 days holiday, a collaborative team, and opportunities for growth.
- Why this job: Make a real impact in a varied leadership role with excellent career prospects.
- Qualifications: 5 years in helpdesk roles and 2 years in leadership, with strong technical skills.
The predicted salary is between 40000 - 44000 £ per year.
We're helping our client find an IT Helpdesk Manager to lead their multi-discipline helpdesk team.
THE ROLE:
- Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes.
- Manage customer escalations, addressing high-priority issues swiftly.
- Develop and motivate a multi-discipline helpdesk team.
- Regularly report on helpdesk performance and implement improvement processes.
- Conduct customer visits (requires full, clean driving licence).
THE CANDIDATE:
- At least 5 years' experience in a helpdesk environment.
- Minimum 2 years' leadership experience in a technical helpdesk.
- Strong technical knowledge in Microsoft platforms, VOIP systems, and network management.
- Excellent customer service, communication, and problem-solving skills.
- ITIL Foundation certification (or equivalent) preferred.
THE BENEFITS:
- A varied, impactful leadership role spanning IT, VOIP— genuinely no two days the same.
- Competitive salary of £40,000–£44,000 per annum depending on experience.
- Car/vehicle allowance, mobile phone, and laptop provided.
- A collaborative, ambitious team committed to technology-driven service improvement.
- Excellent prospects for career development and progression within a growing business.
- Ongoing professional development including vendor training and industry certifications.
- 23 days holiday plus Bank Holidays, Discount Programme, Free Flu Vaccination, Free Eye Test.
IT Helpdesk Manager employer: Future Prospects
Contact Detail:
Future Prospects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings or can give you a heads-up on the company culture. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for the interview by researching the company and its helpdesk operations. Understand their tech stack and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice common interview questions, especially around leadership and problem-solving. We all know that being able to articulate your thoughts clearly can set you apart from the competition. Get a friend to do a mock interview with you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace IT Helpdesk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Manager role. Highlight your leadership experience and technical skills, especially in Microsoft platforms and VOIP systems. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed helpdesk teams and resolved high-priority issues. We love a good story!
Show Off Your Problem-Solving Skills: In your application, don't forget to showcase your problem-solving abilities. Give us examples of challenges you've faced in previous roles and how you tackled them. We’re all about finding solutions at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It helps us keep track of applications and ensures you get all the latest updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Future Prospects
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft platforms, VOIP systems, and network management. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in a helpdesk environment. Think about how you've motivated your team, handled escalations, and implemented improvements. This will show them you're not just a tech whiz but also a great manager.
✨Customer Service is Key
Since this role involves managing customer escalations, be prepared to talk about your approach to customer service. Share stories that demonstrate your problem-solving skills and how you've turned challenging situations into positive outcomes.
✨Be Ready for Performance Metrics
Understand the importance of helpdesk performance metrics. Be ready to discuss how you've reported on performance in the past and what strategies you've used to improve service levels. This shows you're results-driven and focused on continuous improvement.