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For Companies At a Glance
- Tasks: Own support requests and collaborate with teams to resolve issues.
- Company: Dynamic tech company in Newark with a customer-focused approach.
- Benefits: 28 days leave, hybrid work, health insurance, and a casual office vibe.
- Why this job: Join a team where your skills make a real difference in customer satisfaction.
- Qualifications: Degree in Computer Science or related field; strong programming skills required.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
Make your application after reading the following skill and qualification requirements for this position.
Full time, Permanent, Newark
Salary £35,000 - £50,000 DOE
We’re looking for a Software Support Engineer to join our client's team in Newark. Offering a competitive salary of £35,000 - £50,000 Depending On Experience, this role is perfect for someone who thrives in a dynamic, customer-facing environment.
THE ROLE
- Take ownership of support requests, work closely with our client's teams and provide updates
- Follow standard procedures for escalating unresolved issues
- Update customer documentation to prevent recurrent issues
- Monitor production environment insights and alerts proactively
- Test new product releases and support partner developer teams integrating with their platform
- Support the maintenance and development of internal systems including Salesforce CRM
THE CANDIDATE
- You will hold a degree in Computer Science or a related field, or equivalent apprenticeship
- You should have strong programming skills in C#, .NET MVC, JavaScript, HTML5, CSS3
- Familiarity with API management tools like Postman and Swagger
THE BENEFITS
- 28 days annual leave (inclusive of Bank Holidays), increasing with length of service
- Subsidised café on site
- Bonus day off for your birthday and Christmas shopping
- Critical Illness cover and Life Insurance
- Personal Health Insurance
- Free on-site parking
- Hybrid working
- Casual office environment
Thank you for your interest in this vacancy and good luck with your application.
Software Support Engineer employer: Future Prospects Group Ltd
Contact Detail:
Future Prospects Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills through personal projects or contributions to open-source. This not only boosts your portfolio but also demonstrates your passion and commitment to potential employers.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the Software Support Engineer role. We want to see your programming skills in C#, .NET MVC, and JavaScript shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality and passion for the role. Tell us why you’re excited about joining our team and how you can contribute to our dynamic environment.
Showcase Problem-Solving Skills: In your application, give examples of how you've taken ownership of support requests or resolved issues in the past. We love candidates who can demonstrate their proactive approach to problem-solving!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Future Prospects Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your programming skills, especially in C#, .NET MVC, JavaScript, HTML5, and CSS3. Be ready to discuss how you've used these technologies in past projects or roles, as this will show your technical prowess and problem-solving abilities.
✨Understand the Role
Familiarise yourself with the responsibilities of a Software Support Engineer. Think about how you would take ownership of support requests and escalate issues. Prepare examples from your experience that demonstrate your ability to handle customer-facing situations effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific support scenarios. Practice articulating your thought process and decision-making steps. This will help you convey your analytical skills and your approach to troubleshooting.
✨Show Enthusiasm for Customer Service
Since this role is customer-facing, it's crucial to express your passion for helping others. Share experiences where you've gone above and beyond for customers, and highlight your communication skills. This will resonate well with the interviewers looking for someone who thrives in a dynamic environment.
