At a Glance
- Tasks: Support customers and engineers by managing service requests and administrative tasks.
- Company: Join a dynamic team in Newark with great future prospects.
- Benefits: Enjoy free parking, 28 days holiday, and an early finish on Fridays.
- Other info: Opportunity for career growth and a supportive team culture.
- Why this job: Be the vital link in a fast-paced environment and enhance your customer service skills.
- Qualifications: Experience in technical service roles and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Attractive Future Prospects Group are proud to be working with this Newark based Client to recruit a Service Administrator on a full time, permanent basis. The ideal Candidate will be technically minded and detail-oriented to join this busy service team.
The Role
Reporting to the Service Manager, the Service Administrator will be proactive and adaptable with the ability to work effectively under pressure to support customers and Service Engineers; ensuring service requests are handled in a professional, friendly and timely manner. As a Service Administrator, you will be an integral part of a fast-paced environment, responsible for liaising with engineers, booking appointments, and handling various administrative tasks.
Key duties will include:
- Customer Liaison - handling incoming customer service requests (via phone & email)
- Logging and processing service requests; resolving any queries or complaints
- First point of contact for the Engineers
- Collaborate with internal teams to optimise service delivery
- Manage the Service Inbox
- Service related administration
- Preparing quotations for supply and repair to customers
- Updating scheduling sheets on a daily basis
- Cover scheduling when other team members are out of office - allocating engineers to jobs ensuring that: customer deadlines are met, engineers are fully utilised
The Candidate
The successful Service Administrator will be able to demonstrate the following experience, knowledge & skills:
- Previous experience in a similar technical service role
- Excellent verbal and written communication skills
- Experience working in a customer service or customer facing environment
- Proven experience in a coordinating role is essential
- Demonstrable ability to plan, organise and prioritise work
- Good systems knowledge of ERP systems (E.g. SAGE, SAP, Oracle)
- Good Microsoft Office skills with strong Excel skills
- Confident liaising with customers both by telephone and email
- Able to manage multiple tasks and remain calm under pressure
The Benefits
The benefits included with this role are:
- Monday to Friday working pattern, with an early finish on a Friday.
- Free parking.
- 28 days' holiday (inclusive of Bank Holidays) increasing with length of service
- Option to buy additional holiday
Service Administrator employer: Future Prospects Group Ltd
Attractive Future Prospects Group is an excellent employer, offering a supportive and dynamic work environment in Newark for the role of Service Administrator. With a focus on employee growth, the company provides opportunities for professional development, a Monday to Friday working pattern with early finishes, and generous holiday allowances that increase with service length. The culture promotes teamwork and collaboration, ensuring that every team member feels valued and integral to the success of the service team.
Contact Details:
Future Prospects Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Future Prospects Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Future Prospects Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Future Prospects Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Future Prospects Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Future Prospects Group Ltd!
How to prepare for a job interview at Future Prospects Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
