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- Tasks: Lead a dynamic helpdesk team and resolve IT issues swiftly.
- Company: Join a forward-thinking company with a collaborative culture.
- Benefits: Enjoy a competitive salary, car allowance, and tech perks.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real impact in a varied leadership role every day.
- Qualifications: 5 years in helpdesk and 2 years in leadership required.
The predicted salary is between 40000 - 44000 £ per year.
We're helping our client find an IT Helpdesk Manager to lead their multi-discipline helpdesk team.
THE ROLE:
- Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes.
- Manage customer escalations, addressing high-priority issues swiftly.
- Develop and motivate a multi-discipline helpdesk team.
- Regularly report on helpdesk performance and implement improvement processes.
- Conduct customer visits (requires full, clean driving licence).
THE CANDIDATE:
- At least 5 years' experience in a helpdesk environment.
- Minimum 2 years' leadership experience in a technical helpdesk.
- Strong technical knowledge in Microsoft platforms, VOIP systems, and network management.
- Excellent customer service, communication, and problem-solving skills.
- ITIL Foundation certification (or equivalent) preferred.
THE BENEFITS:
- A varied, impactful leadership role spanning IT, VOIP— genuinely no two days the same.
- Competitive salary of £40,000–£44,000 per annum depending on experience.
- Car/vehicle allowance, mobile phone, and laptop provided.
IT Helpdesk Manager in Newark employer: Future Prospects Group Ltd
Contact Detail:
Future Prospects Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Manager in Newark
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings for an IT Helpdesk Manager. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk management. Think about how you’d handle escalations or motivate your team. We want you to shine and show off your leadership skills!
✨Tip Number 3
Don’t forget to showcase your technical knowledge! Be ready to discuss your experience with Microsoft platforms and VOIP systems. We want to see how you can bring your expertise to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace IT Helpdesk Manager in Newark
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Manager role. Highlight your leadership experience and technical skills, especially in Microsoft platforms and VOIP systems. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed helpdesk teams and resolved high-priority issues. Let us know what makes you tick!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. We love candidates who can think on their feet and tackle challenges head-on. Share a story or two about how you've successfully handled escalations or improved processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Future Prospects Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft platforms, VOIP systems, and network management. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in a helpdesk environment. Think about how you've motivated your team, managed escalations, and implemented improvements. This will show them you're not just a tech whiz but also a great leader.
✨Customer Service is Key
Since this role involves managing customer escalations, be prepared to talk about your approach to customer service. Share stories that demonstrate your problem-solving skills and how you've handled high-pressure situations effectively.
✨Be Ready for Performance Metrics
Understand the importance of helpdesk performance metrics. Be ready to discuss how you've reported on performance in the past and what strategies you've used to drive improvement. This shows you’re results-oriented and can contribute to their success.