French Speaking Technical Support Agent Newark, Full Time, Permanent, Hybrid/Remote Working available Salary £27,200 based on 40 hours a week We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner. THE BENEFITS With the position of French Speaking Technical Support Agent you will receive many benefits including: * Birthday off * 28 days of holiday increasing up to 5 more with each year of the service (Pro Rated) * Holiday buy/sell scheme (up to 3 days Pro Rated) * Sick pay - increasing with the length of service * 2 paid volunteer day * Employee Assistance Program * Hybrid working/remote working after probation * £1,000 annual salary increase upon successful completion of probation. THE ROLE As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include: * Offering technical support in both French and English * Using CRM and other systems to log incidents * Providing solutions to technical faults * Escalating technical queries when required * Monitor group mailboxes, ensuring all inbound queries receive a response * Providing excellent levels of customer service and support THE CANDIDATE An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes: * Fluent in written and spoken French and English * Excellent problem solving skills * Attention to detail * Great communication skills * Flexible approach to working hours Experience of working within a call centre / technical support environment would be advantageous, however training will be provided. Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency
Technical Support Advisor - French speaking in Newark on Trent employer: Future Prospects Group Ltd
Join a dynamic team in Lincoln as a Financial Services Administrator, where you will enjoy a supportive work culture that prioritises professional development and employee well-being. With competitive benefits including 25 days of annual leave, a company pension, and opportunities for study leave, this role offers a rewarding environment for those looking to grow their careers in the financial services sector. The company fosters a collaborative atmosphere, ensuring that every team member is valued and empowered to contribute meaningfully.
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Future Prospects Group Ltd Recruitment Team
