At a Glance
- Tasks: Be the go-to person for customers needing spare parts and ensure smooth order processing.
- Company: Join a dynamic team at Future Prospects Group, focused on customer satisfaction.
- Benefits: Enjoy extra holiday options, early finishes on Fridays, and free parking.
- Other info: Flexible hours and opportunities for training and growth await you!
- Why this job: Make a real difference by helping customers and enhancing your coordination skills.
- Qualifications: Experience in customer service and coordination is essential; strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Future Prospects Group are pleased to be working with our clients to help them find their Spares Coordinator. You will act as the primary point of contact for customers requiring spare parts. You will work closely with customers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion.
THE ROLE
- Customer Liaison - handling incoming customer spare’s requests in a prompt, friendly and professional manner.
- Coordinate orders from receipt through to completion, liaising with internal departments, and customers throughout.
- Maintain accurate records: updating logs/spreadsheets.
- Prepare accurate quotations for spares and issue them to customers in line with internal processes.
- Resolving any queries or complaints.
- Ensure any invoice related queries are dealt with in a timely manner.
- Administration - ensuring the system and Spare’s project files are kept up to date.
- Assisting the Service Manager in various tasks.
- Attend Training Courses as and when required.
THE CANDIDATE
- Previous experience in a similar technical service role.
- Excellent verbal and written communication skills.
- Experience working in a customer service or customer facing environment.
- Proven experience in a coordinating role is essential.
- A good standard of literacy and numeracy.
- Demonstrable ability to plan, organise and prioritise work.
- Be neat and methodical in their work.
- Accurate data entry skills.
- Good systems knowledge of ERP systems (E.g. SAGE, SAP, Oracle).
- Good Microsoft Office skills with strong Excel skills.
- An understanding of health and safety legislation.
- Ability to build great rapport with customers, team members and the wider business.
- Be able to work with minimal supervision and to specific deadlines.
- Able to juggle multiple tasks and remain calm under pressure.
- Flexible and willing to do overtime.
THE BENEFITS
- Buy extra holiday.
- Early finish on a Friday.
- Free parking.
Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Spare Coordinator in Newark on Trent employer: Future Prospects Group Ltd
At Future Prospects Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. As a Spares Coordinator in Newark, you will enjoy benefits such as the option to buy extra holiday, an early finish on Fridays, and free parking, all while having opportunities for professional growth through training courses. Join us to be part of a dynamic team where your contributions are recognised and valued.
Contact Details:
Future Prospects Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spare Coordinator in Newark on Trent
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Spares Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and coordination. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your previous work or achievements that highlight your experience in coordinating and customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Spare Coordinator in Newark on Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've handled customer requests and resolved issues in a friendly and professional manner.
Be Detail-Oriented:Since you'll be maintaining accurate records and preparing quotations, it's crucial to demonstrate your attention to detail. Mention any experience you have with data entry or managing logs and spreadsheets.
Communicate Clearly:Your written communication skills are key for this role. Use clear and concise language in your application to show us that you can convey information effectively, just like you would with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Spares Coordinator position!
How to prepare for a job interview at Future Prospects Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Spares Coordinator inside out. Familiarise yourself with the key responsibilities like customer liaison and order coordination. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is crucial for this role, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Practising how you articulate these scenarios can really impress the interviewers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you plan, organise, and prioritise your work. You might want to bring up specific tools or methods you use to keep track of orders and maintain accurate records. This will highlight your ability to manage multiple tasks effectively.
✨Familiarise Yourself with ERP Systems
Since knowledge of ERP systems like SAGE, SAP, or Oracle is important, brush up on your understanding of these platforms. If you have experience using them, be prepared to share how you've utilised these systems in previous roles to streamline processes.
