At a Glance
- Tasks: Lead customer onboarding and turn commitments into successful partnerships.
- Company: A leading representation company in the hospitality tech space.
- Benefits: Competitive salary, professional development, and generous holiday allowance.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic role with global reach.
- Qualifications: Senior experience in hospitality tech and project management required.
The predicted salary is between 63000 - 77000 £ per year.
Director of Customer Onboarding Newark (Hybrid), Permanent, Full Time £Attractive Salary & Company Benefits
Due to Company growth, our client is seeking hands-on Director of Customer Onboarding.
This is a leadership role that is perfect for someone who loves leading from the front and bringing clarity to complexity.
You'll be at the heart of turning new customer commitments into live, revenue-generating partnerships.
Our Client is a leading representation company who help their customers and partners to maximise their distribution, reservations, and revenue opportunities through innovative technology and expert support.
Partnering with thousands of customers worldwide, they provide access to global distribution systems, booking channels, and reservation solutions, empowering our members to compete successfully in the fast-paced hospitality landscape.
The Role
The role of Director of Customer Onboarding will include; but not be limited to the following key duties:
- Ownership of all onboarding activities
- Successful delivery of PMS, Channel Manager, RMS, CRS, and payment gateway activations
- Develop methodologies, standards, and governance processes
- Spot risks and bottlenecks early in the process
- Build and maintain strong relationships with technology providers
- Lead, coach, and develop the Onboarding and Enablement teams
- The Candidate
The successful Director of Customer Onboarding will be able to demonstrate the following knowledge, experience & skills:
- Senior-level experience in integrations, implementations, onboarding, hospitality technology or Saa S.
- Proven experience managing complex technology projects.
- Hands-on experience with PMS, Channel Managers, CRS, RMS, or distribution platforms.
- Experience managing supplier and tech partner relationships.
- Strong problem-solving skills and operational improvements.
- The Benefits
- In return, the Director of Customer Onboarding role offers the following benefits:
- Competitive salary and benefits package
- Professional development opportunities.
- Supportive and inclusive working environment.
- 20 days holiday, rising with length of service to 25.
- Days off for birthday and Christmas shopping.
- Pension scheme.
- Private medical insurance after two years
- Life assurance.
- Critical illness cover.
- Discretionary annual bonus.
- Staff discount rates.
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion.
Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
The services of Future Prospects are those of an Employment Agency
Director of Customer Onboarding in Newark on Trent employer: Future Prospects Group Ltd
Future Prospects Group Ltd is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. With benefits like the option to buy extra holiday, early finishes on Fridays, and free parking, you will enjoy a balanced work-life environment while making a meaningful impact in your role as Payroll and Office Manager.
Contact Details:
Future Prospects Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Customer Onboarding in Newark on Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Future Prospects Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Future Prospects Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Director of Customer Onboarding in Newark on Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Future Prospects Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Future Prospects Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Future Prospects Group Ltd!
How to prepare for a job interview at Future Prospects Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
