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For Companies At a Glance
- Tasks: Deliver top-notch customer service via phone and email while building strong relationships.
- Company: Join a dynamic team in Lincoln focused on exceptional customer support.
- Benefits: Enjoy free parking, increasing annual leave, and exclusive product discounts.
- Why this job: Be part of a supportive environment where your communication skills shine.
- Qualifications: Experience in customer service, strong organisational and communication skills required.
- Other info: Flexible working approach and great team spirit await you!
The predicted salary is between 25000 - 35000 £ per year.
Our Lincoln based Client is looking for an enthusiastic and experienced Customer Service Advisor to join their busy team who provide first class support to their customers via telephone, and email communication.
THE ROLE
- Providing excellent customer service via telephone and email
- Building rapport and relationships with both new and existing customers
- Providing a range of administration support when required
- Taking ownership of customer enquiries and dealing confidently with any difficult situations
- Keeping a bespoke computer system up to date
- Following company policies
THE CANDIDATE
- Experience within a Customer Service environment
- Strong organisational skills
- Excellent communication skills – both written and oral
- Great team working skills and a flexible approach
- Computer skills – particularly with Microsoft Office
THE BENEFITS
- Free Parking
- Annual leave increases after the first year
- Product discount
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
The services of Future Prospects are those of an Employment Agency.
Customer Service Advisor in Lincoln employer: Future Prospects Group Ltd
Contact Detail:
Future Prospects Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with a friend or family member. This will help you feel more confident when handling enquiries.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a polished application!
Demonstrate Your Enthusiasm: Let your passion for customer service shine through in your application. Share specific examples of how you've gone above and beyond for customers in the past. We’re looking for someone who’s genuinely excited about helping others!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures it gets to the right people. We can’t wait to hear from you!
How to prepare for a job interview at Future Prospects Group Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the role and can provide the support they need.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully built rapport with customers in the past. This will demonstrate your ability to connect with clients effectively.
✨Familiarise Yourself with Their Systems
If you know what computer systems or software they use, it’s a good idea to familiarise yourself with them. Mentioning your proficiency with Microsoft Office and any other relevant tools during the interview can give you an edge.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the customer service team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.