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For Companies At a Glance
- Tasks: Provide top-notch technical support in French and English while solving customer issues.
- Company: Join an award-winning client in Newark with a flexible, hybrid work culture.
- Benefits: Enjoy 28 days holiday, birthday off, and a £1,000 salary increase after probation.
- Other info: Training provided; great opportunity for career growth in a dynamic team.
- Why this job: Make a real difference by helping customers with tech issues in a supportive environment.
- Qualifications: Fluent in French and English, with strong problem-solving and communication skills.
The predicted salary is between 26255 - 27255 £ per year.
We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role and will suit somebody who has a flexible attitude to working, an understanding of technology and a superb telephone manner.
THE BENEFITS
- Birthday off
- 28 days of holiday increasing up to 5 more with each year of service
- Holiday buy/sell scheme (up to 3 days)
- Sick pay - increasing with the length of service
- Paid volunteer day
- Employee Assistance Program
- Hybrid working/remote working after probation
- £1,000 Salary Increase when passed 6 month probation
THE ROLE
- Offering technical support in both French and English
- Using CRM and other systems to log incidents
- Providing solutions to technical faults
- Escalating technical queries when required
- Monitor group mailboxes, ensuring all inbound queries receive a response
- Providing excellent levels of customer service and support
THE CANDIDATE
- Fluent in written and spoken French and English
- Excellent problem solving skills
- Attention to detail
- Great communication skills
- Flexible approach to working hours
Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.
Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
The services of Future Prospects are those of an Employment Agency.
French Speaking Technical Support Agent employer: Future Prospects Group Ltd
Contact Detail:
Future Prospects Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Technical Support Agent
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the tech support field. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a mate. Focus on common questions for technical support roles and brush up on your French and English communication skills. Confidence is key!
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with common technical issues and solutions that customers face. Being able to discuss these during an interview will show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace French Speaking Technical Support Agent
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being a French Speaking Technical Support Agent, make sure to highlight your fluency in both French and English. Use clear examples in your application that showcase your language skills, especially in customer service scenarios.
Tailor Your Application: We want to see how you fit into our team! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Future Prospects Group Ltd
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview with a friend to get comfortable switching between the two languages.
✨Know Your Tech Basics
Familiarise yourself with common technical issues and solutions that customers might face. Being able to discuss these confidently will show your understanding of the role and your problem-solving skills, which are crucial for a Technical Support Agent.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what steps you took to ensure customer satisfaction. This will demonstrate your ability to excel in a customer-focused environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.