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- Tasks: Provide personalised energy advice to vulnerable households and help them reduce energy bills.
- Company: Join a Norwich-based charity focused on transforming lives through community support.
- Benefits: Enjoy a competitive salary, 23 days leave, and the option for a four-day work week.
- Other info: Dynamic role with opportunities for professional growth and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills in energy management.
- Qualifications: Experience in providing support to individuals facing hardship, especially in energy or financial services.
The predicted salary is between 26000 - 36400 £ per year.
Location: Norwich
Hours: 37 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 31st March 2028 (subject to funding)
Salary: £26,000
Leave: 23 days p.a. + bank holidays
Application Deadline: Wednesday 1st April 2026
Interview Date: Week Commencing 6th April 2026
Reports to: Support Services Manager
About the Role
As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty.
This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.
Key Responsibilities
- Provide one-to-one energy advice and support to vulnerable households
- Manage a full caseload, conducting energy assessments and developing tailored action plans
- Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption
- Advocate with utility providers to resolve issues and establish manageable payment plans
- Deliver workshops and community sessions to build energy confidence and practical skills
- Distribute energy-saving items to eligible households and provide guidance on their use
- Train and support frontline staff to identify energy issues and make appropriate referrals
- Maintain accurate case notes, records, and monitoring data to evidence outcomes
- Ensure safeguarding, data protection, health & safety, and lone-working compliance
About You
You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption.
You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably.
You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.
We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
Additional Information
- No line management responsibilities
- DBS check and right to work in the UK required
- Evening and weekend work may be required occasionally
- Induction and safeguarding training provided
- We are a Living Wage, Disability Confident, and Equal Opportunities employer
- Four Day Working Week
Energy Advisor in Norwich employer: Future Projects
Contact Detail:
Future Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Advisor in Norwich
✨Tip Number 1
Get to know the company and its mission! Before your interview, dive into Future Projects' values and recent initiatives. This will help us connect your passion for energy advice with their goals, making you a standout candidate.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've helped clients in the past. We want to hear about your experience with tariff switching or energy efficiency, so have those stories at the tip of your tongue.
✨Tip Number 3
Show off your advocacy skills! During the interview, highlight times when you've successfully advocated for clients. This is key for the Energy Advisor role, so let us see how you can make a difference for vulnerable households.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the Norwich Energy Project and how you can contribute. This shows your enthusiasm and helps us see that you're genuinely interested in making an impact.
We think you need these skills to ace Energy Advisor in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Energy Advisor role. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Showcase Your Experience: Don’t just list your previous jobs; share specific examples of how you’ve provided personalised advice and support. We want to see how you’ve made a difference in people’s lives, especially in energy-related contexts.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant. Make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Future Projects
✨Know Your Stuff
Make sure you brush up on your knowledge of energy efficiency, tariff switching, and smart meters. Familiarise yourself with common energy issues that vulnerable households face, as well as the services offered by the organisation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As an Energy Advisor, you'll be working with vulnerable clients. During the interview, share examples of how you've provided personalised support in the past. Highlight your ability to build trusting relationships and advocate for those in need. This will demonstrate that you have the right mindset for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a client struggling with energy debt or needing help with their energy bills. Think through potential scenarios and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the organisation. Ask about the Norwich Energy Project's impact, how success is measured, or what training opportunities are available. This shows you're engaged and eager to contribute.