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- Tasks: Provide personalised energy advice to vulnerable households and manage a full caseload.
- Company: Join a Norwich-based charity focused on transforming lives through community support.
- Benefits: Enjoy a competitive salary, flexible working hours, and professional development opportunities.
- Other info: Be part of a supportive team with excellent career growth and a commitment to social impact.
- Why this job: Make a real difference by helping families reduce energy bills and combat fuel poverty.
- Qualifications: Experience in providing support to individuals facing hardship, especially in energy or financial services.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 37 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 31st March 2028 (subject to funding)
Reports to: Support Services Manager
About the Role
As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty.
This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.
- Provide one-to-one energy advice and support to vulnerable households
- Manage a full caseload, conducting energy assessments and developing tailored action plans
- Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption
- Deliver workshops and community sessions to build energy confidence and practical skills
- Distribute energy-saving items to eligible households and provide guidance on their use
- Train and support frontline staff to identify energy issues and make appropriate referrals
- Maintain accurate case notes, records, and monitoring data to evidence outcomes
- Ensure safeguarding, data protection, health & safety, and lone-working compliance
You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption.
You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably.
You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.
We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
DBS check and right to work in the UK required. Evening and weekend work may be required occasionally. Induction and safeguarding training provided. We are a Living Wage, Disability Confident, and Equal Opportunities employer.
Locations
Energy Advisors in Norfolk, Norwich employer: Future Projects
Contact Detail:
Future Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Advisors in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to energy advice and support. Think about your past experiences and how they relate to the role of an Energy Advisor. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for helping vulnerable households. Share stories that highlight your experience in providing personalised support and how you've made a difference. This will resonate with employers looking for someone who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at StudySmarter.
We think you need these skills to ace Energy Advisors in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in providing personalised advice, especially in energy or financial resilience. We want to see how your skills match the role of an Energy Advisor!
Showcase Your Passion: Let us know why you're passionate about helping vulnerable households and tackling fuel poverty. Share any relevant experiences that demonstrate your commitment to making a difference in the community.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your qualifications and experiences, as we appreciate clarity and accessibility in communication.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Future Projects
✨Know Your Stuff
Make sure you brush up on your knowledge about energy efficiency, tariff switching, and fuel poverty. Familiarise yourself with the Norwich Energy Project and be ready to discuss how you can help vulnerable households manage their energy needs.
✨Showcase Your Experience
Prepare examples from your past work where you've provided personalised advice or support. Highlight any experience you have in managing a caseload and developing tailored action plans, as this will demonstrate your ability to handle the responsibilities of the role.
✨Practice Clear Communication
Since you'll need to explain complex information clearly, practice articulating your thoughts. You might even want to do a mock interview with a friend, focusing on how you would explain energy bills or smart meter usage to someone unfamiliar with the concepts.
✨Be Proactive and Resourceful
During the interview, share instances where you've taken initiative or found creative solutions to problems. This will show that you're not just reactive but can also advocate effectively for clients and contribute positively to the team.