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- Tasks: Provide personalised energy advice to vulnerable households and help them reduce energy bills.
- Company: Join a Norwich-based charity focused on transforming lives through community support.
- Benefits: Enjoy a competitive salary, 23 days leave, and the option for a four-day work week.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
- Why this job: Make a real difference in your community while gaining valuable experience in energy efficiency.
- Qualifications: Experience in providing support to individuals facing hardship, especially in energy or financial services.
The predicted salary is between 26000 - 36400 £ per year.
Location: Norwich
Hours: 37 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 31st March 2028 (subject to funding)
Salary: £26,000
Leave: 23 days p.a. + bank holidays
Application Deadline: Wednesday 1st April 2026
Interview Date: Week Commencing 6th April 2026
Reports to: Support Services Manager
About the Role
As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty. This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.
Key Responsibilities
- Provide one-to-one energy advice and support to vulnerable households
- Manage a full caseload, conducting energy assessments and developing tailored action plans
- Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption
- Advocate with utility providers to resolve issues and establish manageable payment plans
- Deliver workshops and community sessions to build energy confidence and practical skills
- Distribute energy-saving items to eligible households and provide guidance on their use
- Train and support frontline staff to identify energy issues and make appropriate referrals
- Maintain accurate case notes, records, and monitoring data to evidence outcomes
- Ensure safeguarding, data protection, health & safety, and lone-working compliance
About You
You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption. You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably. You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
Additional Information
- No line management responsibilities
- DBS check and right to work in the UK required
- Evening and weekend work may be required occasionally
- Induction and safeguarding training provided
- We are a Living Wage, Disability Confident, and Equal Opportunities employer
- Four Day Working Week
Locations
Energy Advisor in Norfolk, Norwich employer: Future Projects
Contact Detail:
Future Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Advisor in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the energy sector and let them know you're on the hunt for an Energy Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Energy Advisors and practice your responses. Make sure you can clearly explain how your experience aligns with helping vulnerable households manage their energy needs.
✨Tip Number 3
Showcase your passion for energy efficiency! When you get the chance, share your thoughts on current energy issues and how you can make a difference. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a positive impact in Norwich.
We think you need these skills to ace Energy Advisor in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Energy Advisor role. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t just list your skills; give us examples of how you’ve used them in real-life situations. We want to see how you’ve helped others, especially in energy advice or similar fields.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and passion for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Future Projects
✨Know Your Stuff
Make sure you brush up on your knowledge about energy efficiency, tariff switching, and smart meters. Familiarise yourself with the Norwich Energy Project and its goals. Being able to discuss these topics confidently will show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've provided personalised advice or supported individuals facing hardship. Highlight how you managed caseloads and developed tailored action plans. This will demonstrate your ability to handle the responsibilities of the Energy Advisor role.
✨Practice Clear Communication
Since you'll be explaining complex information to clients, practice articulating your thoughts clearly and simply. You might want to do a mock interview with a friend, focusing on how you would explain energy bills or tariff options to someone unfamiliar with the terms.
✨Be Ready to Advocate
Think about scenarios where you've had to advocate for someone in a challenging situation. Be prepared to discuss how you would approach advocating for clients with utility providers. This shows your proactive nature and commitment to supporting those in need.