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- Tasks: Provide personalised energy advice to vulnerable households and manage a diverse caseload.
- Company: Join a Norwich-based charity focused on transforming lives through community support.
- Benefits: Enjoy a competitive salary, flexible working hours, and professional development opportunities.
- Other info: Be part of a supportive team with excellent career growth and a commitment to social impact.
- Why this job: Make a real difference by helping families reduce energy bills and combat fuel poverty.
- Qualifications: Experience in providing support to individuals facing hardship, especially in energy or financial services.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 37 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 31st March 2028 (subject to funding)
Reports to: Support Services Manager
About the Role
As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty.
This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.
- Provide one-to-one energy advice and support to vulnerable households
- Manage a full caseload, conducting energy assessments and developing tailored action plans
- Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption
- Deliver workshops and community sessions to build energy confidence and practical skills
- Distribute energy-saving items to eligible households and provide guidance on their use
- Train and support frontline staff to identify energy issues and make appropriate referrals
- Maintain accurate case notes, records, and monitoring data to evidence outcomes
- Ensure safeguarding, data protection, health & safety, and lone-working compliance
You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption.
You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably.
You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.
We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
DBS check and right to work in the UK required. Evening and weekend work may be required occasionally. Induction and safeguarding training provided. We are a Living Wage, Disability Confident, and Equal Opportunities employer.
Locations
Community Energy Advisor in Norfolk, Norwich employer: Future Projects
Contact Detail:
Future Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Energy Advisor in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or related fields. Attend local events or workshops where you can meet potential employers and showcase your passion for energy advice.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Community Energy Advisor. Highlight your skills in managing caseloads and providing tailored support to vulnerable households.
✨Tip Number 3
Showcase your advocacy skills! Prepare examples of how you've successfully supported clients in the past, whether it’s through tariff switching or delivering community workshops. This will demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in our mission to help those facing social exclusion.
We think you need these skills to ace Community Energy Advisor in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in energy advice and support. We want to see how your skills match the role of Community Energy Advisor, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let us know why you’re excited about helping vulnerable households with energy issues. Share any personal experiences or motivations that drive you to make a difference in the community. We love seeing genuine enthusiasm!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your qualifications and experiences. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Future Projects
✨Know Your Stuff
Make sure you brush up on your knowledge of energy efficiency, tariff switching, and smart meters. Familiarise yourself with the Norwich Energy Project and be ready to discuss how you can help vulnerable households manage their energy better.
✨Showcase Your Experience
Prepare examples from your past work where you've provided personalised advice or support to individuals facing hardship. Highlight your ability to manage a caseload and develop tailored action plans that address both immediate and long-term needs.
✨Practice Clear Communication
Since you'll need to explain complex information clearly, practice breaking down energy concepts into simple terms. You might even want to role-play with a friend to ensure you can build trusting relationships with clients during the interview.
✨Demonstrate Your Advocacy Skills
Be ready to discuss how you've advocated for clients in the past. Share specific instances where you've successfully navigated challenges with energy providers or helped clients access resources, showing your proactive and resourceful nature.