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- Tasks: Provide personalised energy advice to vulnerable households and manage a full caseload.
- Company: Join a Norwich-based charity focused on transforming lives through community support.
- Benefits: Enjoy a competitive salary, 23 days leave, and the option for a four-day work week.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real difference by helping families reduce energy bills and combat fuel poverty.
- Qualifications: Experience in providing support to individuals facing hardship, especially in energy or financial services.
The predicted salary is between 26000 - 36400 £ per year.
Location: Norwich
Hours: 37 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 31st March 2028 (subject to funding)
Salary: £26,000
Leave: 23 days p.a. + bank holidays
Application Deadline: Wednesday 1st April 2026
Interview Date: Week Commencing 6th April 2026
Reports to: Support Services Manager
About the Role
As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty. This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.
Key Responsibilities
- Provide one-to-one energy advice and support to vulnerable households
- Manage a full caseload, conducting energy assessments and developing tailored action plans
- Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption
- Advocate with utility providers to resolve issues and establish manageable payment plans
- Deliver workshops and community sessions to build energy confidence and practical skills
- Distribute energy-saving items to eligible households and provide guidance on their use
- Train and support frontline staff to identify energy issues and make appropriate referrals
- Maintain accurate case notes, records, and monitoring data to evidence outcomes
- Ensure safeguarding, data protection, health & safety, and lone-working compliance
About You
You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption. You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably. You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
Additional Information
- No line management responsibilities
- DBS check and right to work in the UK required
- Evening and weekend work may be required occasionally
- Induction and safeguarding training provided
- We are a Living Wage, Disability Confident, and Equal Opportunities employer
- Four Day Working Week
Energy Advisor in Earlham employer: Future Projects
Contact Detail:
Future Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Advisor in Earlham
✨Tip Number 1
Get to know the company and its mission! Before your interview, dive into Future Projects' values and recent initiatives. This will help you connect your passion for energy advice with their goals, making you a standout candidate.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've helped individuals facing energy challenges in the past. This shows you're not just knowledgeable but also experienced in delivering real results.
✨Tip Number 3
Prepare questions that show your interest! Ask about the community workshops or how they measure success in their energy projects. This demonstrates your enthusiasm and commitment to making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is key for this role.
We think you need these skills to ace Energy Advisor in Earlham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Energy Advisor role. Use keywords from the job description to show we’re on the same page about what’s important for this position.
Showcase Your Experience: We want to see your relevant experience shining through! Share specific examples of how you’ve provided personalised advice and support, especially in energy or financial resilience. This will help us understand how you can make a difference.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role, and remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Future Projects
✨Know Your Stuff
Make sure you brush up on your knowledge about energy efficiency, tariff switching, and smart meters. Familiarise yourself with common energy issues that vulnerable households face, as well as the services offered by the organisation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous experience providing personalised advice and support. Think of specific examples where you've helped individuals facing hardship, especially in energy or financial resilience contexts. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Demonstrate Empathy and Advocacy Skills
As an Energy Advisor, you'll need to build trusting relationships with clients. Be ready to share how you've advocated for clients in the past, whether it's resolving issues with utility providers or helping them understand their energy bills. Show that you can communicate complex information clearly and compassionately.
✨Engage with the Community Aspect
Since the role involves delivering workshops and community sessions, think about how you would engage with diverse groups. Prepare ideas for workshops that could empower residents to manage their energy use better. This shows your proactive approach and commitment to building energy confidence within the community.