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- Tasks: Provide personalised energy advice to vulnerable households and manage a full caseload.
- Company: Join a Norwich-based charity focused on transforming lives through community support.
- Benefits: Enjoy a competitive salary, 23 days leave, and the option for a four-day work week.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real difference by helping families reduce energy bills and combat fuel poverty.
- Qualifications: Experience in providing support to individuals facing hardship, especially in energy or financial services.
The predicted salary is between 26000 - 36400 £ per year.
Location: Norwich
Hours: 37 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 31st March 2028 (subject to funding)
Salary: £26,000
Leave: 23 days p.a. + bank holidays
Application Deadline: Wednesday 1st April 2026
Interview Date: Week Commencing 6th April 2026
Reports to: Support Services Manager
About the Role
As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty. This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.
Key Responsibilities
- Provide one-to-one energy advice and support to vulnerable households
- Manage a full caseload, conducting energy assessments and developing tailored action plans
- Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption
- Advocate with utility providers to resolve issues and establish manageable payment plans
- Deliver workshops and community sessions to build energy confidence and practical skills
- Distribute energy-saving items to eligible households and provide guidance on their use
- Train and support frontline staff to identify energy issues and make appropriate referrals
- Maintain accurate case notes, records, and monitoring data to evidence outcomes
- Ensure safeguarding, data protection, health & safety, and lone-working compliance
About You
You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption. You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably. You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
Additional Information
- No line management responsibilities
- DBS check and right to work in the UK required
- Evening and weekend work may be required occasionally
- Induction and safeguarding training provided
- We are a Living Wage, Disability Confident, and Equal Opportunities employer
Energy Advisor in Bowthorpe employer: Future Projects
Contact Detail:
Future Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Advisor in Bowthorpe
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching common questions for Energy Advisors. Practice your responses, focusing on your experience with energy efficiency and client support. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for helping vulnerable households. During interviews, share specific examples of how you've made a difference in people's lives. This will highlight your commitment and align perfectly with our mission at StudySmarter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Energy Advisor in Bowthorpe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Energy Advisor role. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t just list your skills; give us examples of how you’ve used them in real-life situations. We want to see how you’ve helped others, especially in energy advice or similar fields.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Future Projects
✨Know Your Stuff
Make sure you brush up on your knowledge about energy efficiency, fuel poverty, and the specific services offered by the organisation. Familiarise yourself with common energy billing systems and tariff switching processes, as these will likely come up during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in providing personalised advice and support. Think of specific examples where you've helped individuals facing hardship, especially in energy-related contexts. This will demonstrate your capability to manage a caseload effectively.
✨Practice Clear Communication
Since the role involves explaining complex information to clients, practice articulating your thoughts clearly and simply. You might want to do a mock interview with a friend, focusing on how you would explain energy concepts to someone unfamiliar with them.
✨Be Ready to Advocate
The role requires advocating for clients with utility providers, so be prepared to discuss how you would handle such situations. Think about past experiences where you've successfully resolved issues on behalf of others, and be ready to share those stories.