At a Glance
- Tasks: Lead quality and impact systems to enhance project management and service delivery.
- Company: Future Projects, a charity dedicated to building stronger communities in Norwich.
- Benefits: £30,000 salary, 25 days leave, remote work options, and a four-day work week after six months.
- Other info: Join a Living Wage employer committed to diversity, inclusion, and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in project management, data analysis, and quality assurance is essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Norwich, with Norfolk-wide travel
Hours: 37 per week (subject to Four Day Week scheme following 6 months in post)
Salary: £30,000 pa
Leave: 25 days p.a. + bank holidays
Application Deadline: Monday 28th September 2026
Reports to: Funding and Development Manager
About the Role
As Quality and Impact Manager, you will strengthen project management, quality, data and impact systems across Future Projects, helping teams deliver effective, sustainable services that respond to local need. Working with Department Heads and service and project leads, you will support services and time-limited projects through planning, mobilisation, delivery, review, transition and closure. You will provide practical support and constructive challenge, while overseeing progress, risk, compliance, impact and effective use of resources. You will lead CRM, monitoring, evaluation and reporting arrangements and act as the organisation's Data Protection Lead, using evidence and insight to drive continuous improvement.
Key Responsibilities
- Support service and project planning, mobilisation, sustainability, transition and closure.
- Develop and maintain proportionate quality assurance, project management and improvement systems.
- Monitor KPIs, outputs, outcomes, milestones and deliverables, identifying risks and performance issues early.
- Provide planning support, problem-solving, coaching and constructive challenge to improve performance.
- Coordinate funding and contract monitoring and reporting, including deadlines, evidence and submissions.
- Work with Finance and accountable leads to monitor budgets, forecasts and funding conditions.
- Lead CRM, data collection, monitoring, evaluation and impact arrangements, improving data quality and consistency.
- Analyse data, feedback and evidence to identify trends, demonstrate impact and inform service improvement.
- Act as Data Protection Lead, overseeing policies, records, training, audits and data-protection issues.
- Support funding bids, service development and organisational planning through evidence, evaluation and sector insight.
- Build organisational capability through guidance, coaching, tools and shared learning, and represent Future Projects with funders, commissioners, partners and other stakeholders.
About You
- Strong experience in quality, improvement and project management.
- Experience supporting services, projects or programmes through planning, mobilisation, risk management, review and closure.
- Highly organised, with the ability to manage competing priorities, deadlines and reporting requirements.
- Experience in quality assurance, performance management and continuous improvement.
- Confident analysing quantitative and qualitative data to understand performance, outcomes, impact and risk.
- Experience using CRM, case-management or reporting systems, with a focus on data quality.
- Understanding of funded or contracted services, including monitoring, reporting and budget management.
- Strong communication skills and experience working with colleagues, funders and senior leaders.
- Able to produce clear reports and provide effective coaching and constructive challenge.
- Good working knowledge of UK data-protection requirements and confidence acting as Data Protection Lead.
- Proactive, solution-focused and resilient, with sound judgement and commitment to Future Projects' mission.
About Future Projects
Future Projects is a Norwich-based charity helping people build stronger, safer and more hopeful futures through practical support and opportunities across food and essentials, community support, health and wellbeing, employment, education, learning and skills, and community connection. Founded in 2000, we work with communities to understand their needs and ambitions. Our services are delivered through Future Support, Future Education and Future Radio. We are a Living Wage and Disability Confident employer committed to equity, diversity, inclusion and belonging.
Additional Information
- No routine line-management responsibilities.
- Office and service-site working, with occasional travel across Norfolk.
- Induction and training provided, including Health & Safety and Safeguarding.
- Appointment subject to satisfactory pre-employment checks, including right to work, references, qualification/experience verification and any appropriate DBS check.
- Future Projects is committed to safeguarding children and at-risk adults.
- We are an equal opportunities, Living Wage and Disability Confident employer.
- We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer.
- Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
Quality and Impact Manager in Norwich employer: Future Projects Careers
Future Projects is an exceptional employer located in Norwich, dedicated to fostering a supportive and inclusive work environment. With a commitment to the Real Living Wage and a Four Day Week Gold Standard, employees enjoy a healthy work-life balance while contributing to meaningful community initiatives. The organisation prioritises professional growth through comprehensive training and development opportunities, ensuring that staff are equipped to make a significant impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Impact Manager in Norwich
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Future Projects Careers.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Future Projects Careers.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Future Projects Careers.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Future Projects Careers. Apply directly through us to stand out!
We think you need these skills to ace Quality and Impact Manager in Norwich
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Future Projects Careers. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Quality and Impact Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Future Projects Careers
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Future Projects Careers. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
