At a Glance
- Tasks: Help retain magazine subscribers by solving problems and providing excellent customer service.
- Company: Join Future PLC, a global leader in specialist media with a vibrant team culture.
- Benefits: Enjoy a competitive salary, hybrid work, uncapped leave, and profit-sharing bonuses.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real impact by keeping customers happy and engaged with our magazines.
- Qualifications: Customer-focused with strong listening, sales, and negotiation skills.
The predicted salary is between 26500 - 26500 £ per year.
Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff.
If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.
What you'll be doing
As a Retention assistant , you'll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.
- Reporting to the Head of Services, you'll be;
- Point of contact for individual customers looking to cancel their subscription
- Achieving KPI's and monthly targets
- Objection handle, problem solve, and retain customers
- Use all relevant and related systems to accurately capture customer data including updating notes and outcomes
Experience that will put you ahead of the curve
- Customer-focused with questioning and listening skills
- Sales experience advantageous.
- Excellent retention or selling and negotiating skills.
- Prioritise and manage your own workload and time.
- Work collaboratively within the team and other departments.
- Customer service experience
- What's in it for you
- The expected salary for this role is £26,500
- This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
- Internal job family level P7
- Who are we…
We're Future, the global leader in specialist media.
With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life.
It's not just about what you bring to the table - it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Find out more about Our Future, Our Responsibility on our website.
- #LI-Hybrid
- #J-18808-Ljbffr
Sales & Retention Assistant, Magazine Subscriptions employer: Future plc
At Future, we pride ourselves on being a dynamic and inclusive employer that champions professional growth and innovation. As an Agency Trading Director based in our vibrant London Paddington office, you'll enjoy a collaborative work culture, uncapped leave, and enhanced parental benefits, all while leading strategic agency relationships that drive meaningful impact across our extensive portfolio. With opportunities for profit sharing and a commitment to diversity, Future is the ideal place for ambitious professionals looking to make their mark in the media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Retention Assistant, Magazine Subscriptions
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Future plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Future plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Retention Assistant, Magazine Subscriptions
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Future plc:Your cover letter is your chance to shine! Tell us why you want to work at Future plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Future plc!
How to prepare for a job interview at Future plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
