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- Tasks: Help customers retain their magazine subscriptions and achieve monthly targets.
- Company: Future PLC is a global leader in specialist media with over 3,000 employees.
- Benefits: Enjoy hybrid work, profit sharing bonuses, referral rewards, and wellbeing support.
- Why this job: Join a diverse team that values creativity and innovation while making a real impact.
- Qualifications: Customer-focused with sales experience; strong listening and negotiation skills preferred.
- Other info: This role offers a salary of £26,500 and a supportive work environment.
The predicted salary is between 15900 - 18400 £ per year.
Future PLC have an exciting opportunity for a Sales & Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.
What you\’ll be doing
As a Sales & Retention assistant , you\’ll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.
- Point of contact for individual customers looking to cancel their subscription
- Achieving KPI\’s and monthly targets
- Objection handle, and retain customers
- Use all relevant and related systems to accurately capture customer data including updating notes and outcomes
Experience that will put you ahead of the curve
- Customer focused with strong questioning ability.
- Sales knowledge/experience advantageous.
- Excellent retention or selling and negotiating skills.
- Working collaboratively within the team and other departments.
What\’s in it for you
The expected salary for this role is £26,500.
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
… Plus more great perks, which include;
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Internal job family level P7
Who are we…
We\’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action – both online and off – through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We\’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we\’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility – Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That\’s why we\’re building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It\’s not just about what you bring to the table — it\’s about making sure the table has room for everyone.
Because a diverse team isn\’t just good for business. It\’s the Future.
Find out more about Our Future, Our Responsibility on our website.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
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Sales & Retention Assistant - Magazine Subscriptions employer: Future plc
Contact Detail:
Future plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retention Assistant - Magazine Subscriptions
✨Tip Number 1
Familiarise yourself with the magazine subscriptions offered by Future PLC. Understanding the products inside out will help you engage with customers more effectively and address their concerns confidently.
✨Tip Number 2
Practice your objection-handling skills. Role-play scenarios with friends or family where you tackle common reasons customers might want to cancel their subscriptions. This will prepare you for real conversations.
✨Tip Number 3
Network with current or former employees of Future PLC on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Sales & Retention Assistant role.
✨Tip Number 4
Showcase your teamwork skills during interviews. Be ready to share examples of how you've collaborated with others to achieve goals, as this role requires working closely with different departments.
We think you need these skills to ace Sales & Retention Assistant - Magazine Subscriptions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and retention. Use specific examples that demonstrate your ability to handle objections and retain customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your skills in negotiation and collaboration. Mention how you align with Future PLC's commitment to diversity and inclusion.
Highlight Relevant Skills: In your application, emphasise your questioning and listening skills, as well as any sales experience you have. Be specific about how these skills have helped you achieve targets in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Future plc
✨Showcase Your Customer Service Skills
As a Retention Assistant, your ability to help customers is crucial. Prepare examples of how you've successfully resolved customer issues in the past, focusing on your questioning and listening skills.
✨Prepare for Objection Handling
Since you'll be dealing with customers looking to cancel their subscriptions, practice common objections you might face. Think about how you can turn these objections into opportunities to retain customers.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to the role. Be ready to discuss how you have met or exceeded targets in previous roles, demonstrating your drive and results-oriented mindset.
✨Emphasise Team Collaboration
Future values teamwork, so be prepared to discuss how you've worked collaboratively in the past. Share examples of how you’ve contributed to team success and supported colleagues in achieving shared goals.
