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- Tasks: Support seamless member communications and execute engaging campaigns across multiple channels.
- Company: Join Future, a global leader in specialist media with a vibrant culture.
- Benefits: Enjoy uncapped leave, profit-sharing bonuses, and hybrid work flexibility.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real impact by turning casual visitors into loyal members through creative campaigns.
- Qualifications: 2+ years in CRM, campaign execution skills, and a flair for engaging copywriting.
The predicted salary is between 22500 - 25500 £ per year.
As the Membership CRM Executive, you will be a vital support to the Membership CRM Lead in delivering seamless member communications. Reporting to the Membership CRM Lead, you will assist with the end-to-end process of campaign execution across email, onsite messaging, and push notifications. Your mission is to support the creation of relevant and brand-aligned customer touchpoints, helping to turn casual visitors into loyal members. You will focus on the tactical execution and smooth delivery of campaigns defined by the Lead and the Membership Squad.
Experience that will put you ahead of the curve:
- CRM Expertise: 2+ years of experience in a CRM role.
- Campaign Execution Skills: Proven ability to accurately build and deploy email or multi-channel campaigns using a CRM/Marketing Automation platform (knowledge of Selligent Marketing Cloud desirable).
- Analytical: Comfortable extracting and organising data; a desire to understand what campaign numbers mean and how to improve them.
- Copywriting & Creative Eye: Ability to write engaging, brand-aligned copy and provide clear briefs for design assets.
- Technical Basics: Basic understanding of HTML/CSS for email and experience with audience segmentation logic.
- Collaboration: Working with team members and supporting the Membership CRM Lead.
What’s in it for you:
- The expected range for this role is £26,500 - £30,000.
- This is a Hybrid role from our Bath or London Office, working three days from the office, two from home.
- Uncapped leave, because we trust you to manage your workload and time.
- When we hit our targets, enjoy a share of our profits with a bonus.
- Refer a friend and get rewarded when they join.
- Future Well-being support with access to our Colleague Assistant Programmes.
- Opportunity to purchase shares in Future, with our Share Incentive Plan.
Who are we:
We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future: We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone. Because a diverse team isn’t just good for business. It’s the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Membership CRM Executive employer: Future plc
Contact Detail:
Future plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM campaigns and copywriting samples. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM and campaign execution. Be ready to discuss your analytical skills and how you've improved campaign performance in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Membership CRM Executive
Some tips for your application 🫡
Show Off Your CRM Skills: Make sure to highlight your CRM expertise in your application. We want to see your experience with campaign execution and any platforms you've used, especially if you know Selligent Marketing Cloud. Don’t be shy about sharing specific examples of successful campaigns you've worked on!
Craft Engaging Copy: Since you'll be writing engaging, brand-aligned copy, showcase your copywriting skills in your application. Include snippets of your best work or describe how you've created compelling content that resonates with audiences. We love creativity, so let your personality shine through!
Data is Key: We’re looking for someone who can analyse campaign performance. In your application, mention any experience you have with data extraction and analysis. Show us how you’ve used data to improve campaigns in the past – numbers tell a story, and we want to hear yours!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Future plc
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge, especially if you have experience with Selligent Marketing Cloud. Be ready to discuss how you've successfully executed campaigns in the past and what tools you used to measure their success.
✨Showcase Your Campaign Execution Skills
Prepare examples of multi-channel campaigns you've worked on. Highlight your role in the execution process and any challenges you faced. This will demonstrate your tactical skills and ability to deliver seamless member communications.
✨Be Data Savvy
Familiarise yourself with key metrics related to campaign performance. Be prepared to discuss how you've used data to improve campaigns in the past. Showing that you can analyse and interpret data will set you apart from other candidates.
✨Bring Your Creative A-Game
Since copywriting and creative input are essential for this role, think of some engaging copy examples you've written. Be ready to discuss how you align your writing with brand messaging and how you collaborate with design teams to create impactful assets.