At a Glance
- Tasks: Support over 3,000 internal customers and manage IT requests in a dynamic environment.
- Company: Join Future, a global leader in specialist media with a collaborative culture.
- Benefits: Enjoy uncapped leave, profit-sharing bonuses, and well-being support.
- Other info: Great career growth opportunities in a supportive workplace.
- Why this job: Be part of an innovative team that values diversity and continuous improvement.
- Qualifications: Strong communication skills and a passion for solving technical issues.
The predicted salary is between 27500 - 30000 £ per year.
The IT department provides a wide range of IT systems and services to Future Publishing. In particular, the IT department has overall responsibility for supporting over 3,000 internal customers globally and managing more than 3,000 desktops and mobile devices worldwide. The department aims to ensure that systems and services are effective, efficient, and economical, meeting operational needs and supporting business plans. It is committed to continually improving the way we work and the services for which we are responsible.
What you’ll be doing
Reporting to the Deputy IT Service Desk Team Lead, you’ll ensure that all service issues are resolved in accordance with agreed-upon procedures and standards. You’ll be expected to perform a combination of both in-house and field coverage, as agreed upon with line management. You’ll work closely with other global support teams to resolve issues, manage IT requests, and provide assistance in a follow-the-sun model in a first-line capacity. You’ll execute 1st Line tasks within the business, such as the Starters, Leavers, and Movers process, system administration, access control, and incident management.
Note: The IT Service Desk, End User Services, IT Infrastructure, and IT SecOps work together to provide internal customer support during the working week. Weekend and bank holiday work may be necessary depending on requirements.
Experience that will put you ahead of the curve
- Excellent communication, teamwork, and customer service skills
- The desire to 'automate everything', combined with a willingness to learn the technical skills necessary to do so
- Ability to solve technical issues
- Experience with Google Workspace and Office 365 service administration
- Experience with Sophos Antivirus or equivalent
- Analytical and problem-solving skills, and experience in continuous service improvement
What’s in it for you
The expected range for this role is £27,500 - £30,000. This is an office-based role from our London Paddington Office, working five days in the office. Plus more great perks, which include:
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Who are we...
We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone. Because a diverse team isn’t just good for business. It’s the Future.
Find out more about Our Future, Our Responsibility on our website. Please let us know if you need any reasonable adjustments made so we can give you the best experience!
1st Line Service Desk Engineer in London employer: Future plc
Future Publishing is an exceptional employer, offering a dynamic work environment in the heart of London Paddington. With a commitment to employee well-being, we provide uncapped leave, profit-sharing bonuses, and opportunities for personal growth through our diverse and inclusive culture. Join us to be part of a global leader in specialist media, where your contributions are valued and innovation is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Future Publishing on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Google Workspace and Office 365. Be ready to discuss how you’ve solved technical issues in the past and how you approach continuous service improvement.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to help someone. This role is all about supporting internal customers, so demonstrating your commitment to excellent service will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Future team. Good luck!
We think you need these skills to ace 1st Line Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of 1st Line Service Desk Engineer. Highlight your experience with Google Workspace, Office 365, and any customer service roles you've had. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our mission at Future. Don’t forget to mention your problem-solving skills and desire to automate processes – we love that!
Show Off Your Communication Skills:Since this role involves supporting over 3,000 internal customers, effective communication is key. Use clear and concise language in your application to demonstrate your ability to convey technical information simply and effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about who we are and what we do!
How to prepare for a job interview at Future plc
✨Know Your Tech
Brush up on your knowledge of Google Workspace, Office 365, and any relevant antivirus software like Sophos. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical competence and readiness for the job.
✨Show Off Your Communication Skills
Since this role involves supporting over 3,000 internal customers, effective communication is key. Prepare examples of how you've successfully resolved issues through clear communication, whether it was face-to-face, over the phone, or via email.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled technical issues or improved processes. Be ready to explain your thought process and the steps you took to resolve the problem, as this will highlight your analytical skills and ability to think on your feet.
✨Emphasise Teamwork and Collaboration
This position requires working closely with global support teams. Share experiences that showcase your ability to work well in a team, especially in high-pressure situations. Highlight any collaborative projects or initiatives you've been part of to demonstrate your teamwork skills.
