At a Glance
- Tasks: Deliver excellent customer service and support across multiple channels.
- Company: Join Go.Compare, a leader in innovative financial services.
- Benefits: Enjoy uncapped leave, profit-sharing bonuses, and hybrid work flexibility.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference by helping customers save time and money.
- Qualifications: Experience in customer service, with a focus on empathy and communication.
The predicted salary is between 26500 - 26500 € per year.
We are a business with one mighty mission: to save people time and money, sustainably. Our innovative and ever-evolving technology takes the boredom, confusion and time-wasting out of sorting household bills. And we’re constantly growing - by investing in our staff, promoting creativity and nurturing new talent, we stay at the front of our industry and push in new directions.
Reporting to the Senior Customer Service Manager, you’ll be the primary point of contact between the business and our customers and deliver excellent customer service. You’ll show empathy to customers across multiple channels including telephone, email, social media and reviews. You’ll have knowledge of what it is to work in the financial services industry following FCA guidelines and will understand frustrations that customers may have with knowledge around insurance products and provider.
Experience that will put you ahead of the curve:
- Customer service - you’ll have experience working in a role where your primary focus has been delivering excellent service to customers. We’re very open to backgrounds and some of our best Agents have come from customer-facing roles within hospitality, contact centres and retail!
- Experience delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.
What’s in it for you:
- The expected salary for this role is £26,500.
- This is a 6 month FTC.
- This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.
- Uncapped leave, because we trust you to manage your workload and time.
- When we hit our targets, enjoy a share of our profits with a bonus.
- Refer a friend and get rewarded when they join.
- Future Wellbeing support with access to our Colleague Assistant Programme.
- Opportunity to purchase shares in Future, with our Share Incentive Plan.
Inclusion and Diversity at Future:
We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.
Reasonable Adjustments:
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Customer Service Assistant, Go.Compare - 6 Month FTC in Cardiff employer: Future plc
At Go.Compare, we pride ourselves on being an exceptional employer, dedicated to fostering a vibrant work culture that prioritises employee well-being and growth. With benefits like uncapped leave, profit-sharing bonuses, and a commitment to diversity and inclusion, our Cardiff office offers a supportive environment where creativity thrives and every team member is empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant, Go.Compare - 6 Month FTC in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, dive into Go.Compare's mission and values. Understanding their focus on saving time and money will help you connect your experience to their goals.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer interactions, especially those that might be tricky. Showing empathy and problem-solving skills will set you apart.
✨Tip Number 3
Leverage your network! If you know someone at Go.Compare or in the industry, reach out for insights or a referral. Personal connections can make a big difference in landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Go.Compare team.
We think you need these skills to ace Customer Service Assistant, Go.Compare - 6 Month FTC in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've delivered excellent service in the past, whether it was in hospitality, retail, or contact centres. Share specific examples that demonstrate your ability to empathise with customers and resolve their issues.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention your understanding of the financial services industry and how you can relate to customer frustrations with insurance products. This shows us you’re genuinely interested in the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for helping customers shines through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Future plc
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples of how you've delivered excellent service in the past. Think about situations where you showed empathy and resolved issues effectively, as this will resonate well with the interviewers.
✨Familiarise Yourself with Financial Services
Since the role involves understanding financial services and FCA guidelines, do some research on common insurance products and customer frustrations. This knowledge will help you answer questions confidently and show that you're proactive about understanding the industry.
✨Practice Multi-Channel Communication
Prepare to discuss your experience across various communication channels like phone, email, and social media. You might even want to role-play some scenarios with a friend to get comfortable with how you'd handle different customer interactions.
✨Embrace the Company Culture
Get to know Go.Compare's mission and values, especially their focus on diversity and innovation. Be ready to share how your own values align with theirs and how you can contribute to their goal of saving people time and money sustainably.
