Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee safe coordination of passengers and vehicles at Woolwich Ferry terminals.
- Company: Join TfL, a leader in transport innovation and safety.
- Benefits: Enjoy free travel, 30 days leave, and a final salary pension scheme.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in public transport while gaining valuable experience.
- Qualifications: Good communication skills and basic literacy required; teamwork experience essential.
The predicted salary is between 32376 - 32376 £ per year.
Company: TfL, GLA or OPDC
Key Information
- Positions: 2 Full Time, 1 Part Time
- Hours: Full Time – 35 hours per week; Part Time – 17.5 hours per week
- Salary: £32,376 full‑time equivalent plus 7% Unsocial Hours Allowance
- Closing date: 6 May 2026 23:59 hrs
- Right‑to‑work: Candidates must demonstrate right to work in the UK; no visa sponsorship
The Role
Drawing on traffic management experience, oversee safe and efficient coordination of passengers and vehicles across the Woolwich Ferry terminals. Manage marshalling, safety compliance, and security protocols.
Key Accountabilities
- Safe and efficient marshalling and direction of passengers and vehicles in the North and South terminal areas for loading and discharge.
- Advise the ferry captain/mate of terminal capacity issues and take steps to minimise overload.
- Assist with opening/closing of Flood Defence Gates as required.
- Perform daily cleaning and clearance duties within terminal areas and access roads.
- Inspect passengers and vehicles as instructed and report suspicious items.
- Immediately report accidents, incidents, emergencies, vehicle breakdowns, or abandonments.
- Act as the first point of contact for public complaints and comments.
- Assist with integration and operation of new traffic control schemes.
- Ensure terminal areas comply with the WF Security Plan.
Skills
- Competent in safe loading/unloading operations of a passenger/vehicle ferry.
- Good verbal skills for customer complaints – essential.
- Ability to transfer to Deckhand role if required – desired.
- Basic literacy and numeracy – essential.
- Proficiency with computer use and body camera operation – essential.
- Capability to maintain event logs – essential.
- Calm and level‑headed – essential.
Knowledge
- Good working knowledge of WF SMS, policies, plans, and SOPs – desired.
- Knowledge of legislation governing use of landside terminals and security issues – desired.
- Familiarity with local area for directions to motorists and foot passengers – desired.
- Awareness of site safety and security procedures – desired.
- Knowledge of operating service hours, complaints process, and key contacts.
Experience
- Safe and efficient systematic loading/unloading of passengers and vehicles – desired.
- Experience of lone working and teamwork – essential.
- Capability to act with hostile or aggressive customers – essential.
- Experience of emergency action in landside terminals – essential.
- Experience of security protocols and WF Security Plan application – desired.
Qualifications
Occupational Health Clearance required. Successful completion of DBS, employment referencing, medical screening, and drug & alcohol tests.
Benefits
- Final salary pension scheme.
- Free travel on TfL network.
- 75% reimbursement of standard class ticket or 28‑day flexi ticket (National Rail).
- 30 days annual leave plus public and bank holidays.
- Hybrid working approach where business and role requirements allow.
- Tax‑efficient cycle‑to‑work programme.
- Retail, health, leisure, and travel offers.
- Discounted Eurostar travel.
Equality, Diversity and Inclusion
We are a disability confident employer and guarantee an interview to any disabled candidate who meets all essential criteria. We use anonymising software to remove identifying information from CVs and cover letters.
Traffic Management Assistants - Part -time and Full time in Woolwich employer: Future of London
Contact Detail:
Future of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Management Assistants - Part -time and Full time in Woolwich
✨Tip Number 1
Get to know the company! Research TfL, GLA, or OPDC and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your verbal skills! Since good communication is essential for handling customer complaints, try role-playing scenarios with friends or family. This will help you stay calm and level-headed when faced with challenging situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the work environment. They might even share tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Traffic Management Assistants - Part -time and Full time in Woolwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in traffic management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to mention your verbal communication skills and any experience with safety protocols. We’re looking for calm and level-headed individuals, so let us know how you handle challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Future of London
✨Know Your Traffic Management Basics
Brush up on your knowledge of traffic management principles and safety protocols. Being able to discuss your understanding of safe loading/unloading operations and security procedures will show that you're serious about the role.
✨Practice Your Customer Service Skills
Since you'll be the first point of contact for public complaints, practice handling difficult situations calmly. Role-play scenarios with a friend or family member to build your confidence in addressing customer concerns effectively.
✨Familiarise Yourself with the Area
Get to know the Woolwich Ferry terminals and surrounding areas. Being able to give directions and understand local traffic patterns will impress your interviewers and demonstrate your commitment to the role.
✨Prepare for Emergency Situations
Think about how you would respond to emergencies or incidents at the terminals. Be ready to share examples from past experiences where you've acted quickly and effectively under pressure, as this is crucial for the position.