Urban Design Learning Administrator - Intern (Band 1)

Contract type: Fixed Term Contract (up to 12 months)

Location: Hybrid, with office in Southwark, London

Application closing date: Friday 31st August

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Overview of Urban Design Learning

Urban Design Learning (UDL) is a network and training organisation hosted by Transport for London. It was founded in 2004 to support London public sector-built environment professionals understand the relatively new idea of ‘urban design’. Since then, UDL’s mission has been to provide training and support to local authority officers and councillors. We work across professional silos and bring together planners, highway landscape architects and heritage experts to help them deliver and maintain high quality places. We facilitate training, networking and better understanding within and between England’s built environment community.

Overview of the role

We are looking for an inspired, enthusiastic, and hard-working person to join the UDL team for up to a year. You will attend and help deliver our events and will have the opportunity to learn about planning, housing, streets and public space design thinking and best practice in England. You will work closely with UDL’s Business Manager and Events Officer.

We expect applicants to have a strong interest in the built environment. They must have, or be working towards, a degree or professional qualification in planning, highway engineering, architecture, urban design or other built environment field. They will need a good level of understanding of the sector and specialist terms used within the industry to draft notes and event takeaways. We are also looking for someone with good organisational, communications and IT skills, with a sharp attention to detail. Applicants will benefit if they are familiar with Zoom, Microsoft Teams, Miro, Vimeo, InDesign, websites and databases.

You will also have the opportunity to meet many built environment practitioners and will need to be good at communicating with people, with the ability to prepare summaries of debates, writing clearly and intelligently.

Key Accountabilities

• Take an active part in team meetings, discussions and input to the development and delivery of UDL events, publications and other projects.
• Manage event bookings including communicating with delegates when they have inquiries or special requirements, confirming bookings and sending reminders.
• Ensure event presentations are saved, available and working well for speakers and sent to delegates after events.
• Manage and maintain UDL’s website including recording attendance, dealing with unsubscribe and subscribe requests, updating event information and creating reports.
• Take responsibility for event administration including creating agendas, hosting on Zoom, registering delegates for attendance records, taking notes during the events.
• Support event managers with drafting event takeaways, summarising the main points made by speakers or delegates.
• With the help of others in the team, there is an opportunity to devise and carry out a personal research project that links to UDL’s purpose.

Who you’ll be working with

• UDL Team - Attend regular team meetings, receive and give information about events and projects, problem solve logistics and/or communications issues.
• UDL Members & Delegates - Respond to booking requests and event queries, confirm event details and follow up after events with course materials.
• TfL Facilities & Catering Teams - Provide information about room layout and catering requirements as needed for events.

Skills, Knowledge & Experience

Knowledge

• We expect the post holder to have, or be working towards, a degree and professional qualification in planning, highway engineering, architecture, urban design or other built environment field.
• Good level of understanding of the sector and specialist terms used within the field to draft notes from design reviews and event takeaways.

Skills

• Be familiar with online tools such as Zoom, Microsoft Teams, Vimeo and Miro.
• Have an understanding of websites and databases and how to edit/update them.
• Have planning and organisational skills and a sharp attention to detail.
• Have excellent communication and note-taking skills.

Experience

• Planning policy or development management (desirable).
• The development and delivery of training and networking events including CPD sessions.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

Rewards

• Final salary pension scheme.
• Free travel for you on the TfL network.
• Reimbursement of 75% of the cost of a standard class ticket for National Rail travel from home.
• 30 days annual leave plus public and bank holidays.
• Private healthcare discounted scheme (optional).
• Tax-efficient cycle-to-work programme.
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services.

TfL is currently unable to provide sponsorship to candidates for this role as the Home Office’s eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules.