Transport Enforcement and Investigations Officer

This is a frontline operational role and is not suitable for hybrid working. You'll work a rotating shift pattern that includes early starts, late finishes, weekends and bank holidays. The role is based at Palestra House but requires regular travel and deployment across the TfL network. Successful candidates must be willing and able to undergo NPPV Level 1 (Non-Police Personnel Vetting) and Counter Terrorist Check (CTC) clearance as a condition of employment.

As a Transport Enforcement and Investigations Officer, you will play a key role in protecting the integrity of London's transport network and the taxi and private hire industry. You will help ensure a safe, secure, and fair environment for customers, drivers, operators, and colleagues through a combination of investigative, intelligence, and enforcement activities. This is a varied and rewarding role where no two days are the same. You will investigate fare evasion, fraud, taxi and private hire licensing offences, and other transport-related offences. Through effective intelligence gathering, evidence collection, interviewing, and case management, you will contribute to successful enforcement outcomes and help maintain public confidence in transport services.

Working independently and collaboratively with colleagues, police services, local authorities, licensed operators, and other stakeholders, you will use your professional judgement and investigative skills to identify non-compliance, reduce offending, and support public safety.

What You'll Be Doing

• Investigating fare evasion, fraud, and transport-related offences.
• Investigating taxi and private hire licensing offences and non-compliance.
• Identifying persistent and high-risk offenders.
• Gathering, assessing, and analysing intelligence and evidence.
• Conducting interviews with witnesses, customers, drivers, operators, and suspected offenders.
• Preparing professional investigation reports and case files.
• Supporting enforcement operations across the transport, taxi, and private hire networks.
• Working collaboratively with police and other enforcement partners.
• Presenting evidence and supporting legal proceedings where required.
• Maintaining accurate records and ensuring compliance with relevant legislation, policies, and procedures.

What You'll Bring

• Communication and Influence: You'll be a confident communicator who can build rapport, gather information effectively, challenge appropriately, and present evidence clearly and professionally.
• Critical Thinking and Attention to Detail: You'll be able to assess information, identify trends and patterns, evaluate evidence, and make sound decisions based on the facts.
• Resilience and Professional Judgement: You'll remain calm and professional when handling challenging situations, conflict, and difficult conversations while exercising sound judgement.
• Teamwork and Collaboration: You'll build positive working relationships with colleagues, policing partners, licensing authorities, and external stakeholders to achieve successful outcomes.

Who We're Looking For

We welcome applications from candidates with experience in:

• Police and Law Enforcement
• Taxi and Private Hire Enforcement
• Border Force
• Prison Service
• Military
• Security Investigations
• Compliance and Regulatory Enforcement
• Licensing and Public Protection
• Customer-facing operational roles involving conflict management and decision-making

Why Join Us?

This is an exciting opportunity to develop specialist investigative and enforcement skills while helping to protect one of the world's largest transport networks and a world-renowned taxi and private hire industry. You’ll receive comprehensive training, work alongside experienced professionals, and play a key role in protecting public safety, supporting compliance, and maintaining the high standards expected across London's transport services.

If you're an excellent communicator, a strong critical thinker, and enjoy working in a challenging environment where every day is different, we'd love to hear from you.

Application Process

Please apply using your CV only. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 29/30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.