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- Tasks: Lead bus operations, ensuring safety and efficiency across London’s bus network.
- Company: Join TfL, a key player in London's transport system.
- Benefits: Enjoy free travel on TfL, generous leave, and a final salary pension scheme.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real difference in London’s transport while developing your leadership skills.
- Qualifications: Strong communication, problem-solving skills, and knowledge of bus operations required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Victoria, London
Company: TfL, GLA or OPDC
Contract type: Full-time, Pan-London with hybrid working (50% time office/home over 4 weeks)
Application closing date: 12th May @ 23:59 hours
Key Accountabilities
- Work closely with stakeholders across TfL and beyond to minimise the impact of planned and unplanned events on London’s bus network—planning effective mitigation measures and ensuring clear, timely instructions are in place.
- Take ownership of bus station facilities within your area, ensuring they operate safely and efficiently for customers, drivers, and service partners.
- Be proactive in addressing environmental, emergency, and safety issues to exceed performance targets.
- Lead your teams to deliver high-quality maintenance of bus stations and stands, keeping disruption to a minimum and escalating urgent issues swiftly. Ensure emergency plans are current and well-communicated.
- Partner with TfL’s Safety teams to carry out inspections, risk assessments, and route tests —supporting our commitment to the TfL Safety Policy: Everybody home safe, every day.
- Manage and develop front-line teams, including Bus Station Controllers (BSCs) and Network Traffic Controllers (NTCs), fostering a culture of empowered decision-making and accountability. Support their growth through coaching, mentoring, and succession planning.
- Oversee mobile response teams, ensuring they’re deployed effectively to meet business objectives and respond to incidents in line with agreed service levels.
Skills, Knowledge & Experience
- Skills
- Excellent communication skills, both oral and written (Essential)
- Good negotiating skills and the ability to influence people (Essential)
- Practiced problem-solving skills in an operational environment (Essential)
- Ability to remain calm, courteous, and helpful at all times (Essential)
- A comprehensive practical knowledge of bus operations in London, the causes of disruption and the measures which can be used to minimise this disruption (Essential)
- An excellent geographical knowledge of the region and its bus services (Essential)
- An understanding of methods of procuring bus services and of their performance measurement (Essential)
- Knowledge of Health & Safety processes and legislation (Essential)
- Knowledge of project management techniques (Desirable)
- Sound experience in managing dispersed facilities to a high standard (Essential)
- Motivation to achieve quality results and to seek continual improvement (Essential)
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public holidays
Service Delivery Manager - Bus Operations employer: Future of London
Contact Detail:
Future of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Bus Operations
✨Tip Number 1
Network like a pro! Reach out to current employees at TfL or similar organisations on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Delivery Manager role. You never know who might put in a good word for you!
✨Tip Number 2
Prepare for the interview by practising common questions related to bus operations and service delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your problem-solving skills and experience effectively.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams in the past, especially in high-pressure situations. Highlight your ability to foster a culture of accountability and decision-making among your team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Service Delivery Manager - Bus Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in bus operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your written skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively—this will definitely catch our eye!
Highlight Problem-Solving Experience: We’re looking for someone who can tackle challenges head-on. Share specific examples of how you've solved problems in an operational environment. This will show us that you have the practical skills we need to keep London’s bus network running smoothly.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Future of London
✨Know Your Stuff
Make sure you brush up on your knowledge of bus operations in London. Understand the common causes of disruption and how to mitigate them. Being able to discuss specific examples will show that you're not just familiar with the theory but also the practical aspects of the role.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively communicated with stakeholders in the past, especially during challenging situations.
✨Show Your Problem-Solving Skills
Be ready to share examples of how you've tackled operational challenges in previous roles. Think about times when you had to remain calm under pressure and how you resolved issues while keeping everyone informed and safe.
✨Demonstrate Leadership Qualities
As a Service Delivery Manager, you'll be leading teams. Prepare to discuss your experience in managing and developing teams, including how you've fostered a culture of accountability and empowered decision-making among your staff.