Service Delivery Administrator

Select how often (in days) to receive an alert:

Location: Acton Works, London Underground Ltd

Company: TfL, GLA or OPDC

Welcome to Transport for London Careers
Take a look at job opportunities with us and you may be surprised at what you discover: a rich heritage, a commercial outlook, an iconic brand, a unique public service. It all adds up to make Transport for London a great place to develop your career. Here you can start your journey!

Key Information

Job title– Service Delivery Administrator

Contract Type – Full Time- Permanent- London Underground

This role does not offer Hybrid working

Overview of project/role

The job holder is responsible for providing administrative support service to a team led by the Road Fleet Vehicle Manager within the Logistics & Warehousing business unit.

Job holder will be expected to ensure effective management, communication and reporting of key departmental activities including Fleet, Maintenance and vehicle repairs. This role will help support compliance with corporate governance, company polices and meeting/managing customer & stakeholder expectations. This role will also be responsible for delivering key tasks and providing supporting information needed to delivery & support cost reductions and performance improvements across the business.

Key Accountabilities

• Processing and generating responses to standard correspondence and management information request related to departmental operations in accordance with the manager’s guidelines. Supporting continuous service improvement and generation of accurate Key Performance indicator information for viz board meetings
• Expectation to provide effective administrative support across the Service Delivery function, such as: Maintenance, Customer Service and replacement programme in accordance with policy, processes and service level agreements
• Maintain and develop a network of contacts both internally within the Vehicle Logistics team and across Service Delivery, department customers, stakeholders and external suppliers to respond effectively to any customer specific queries whilst
• also seeking expertise on issues outside of current remit which will affect Logistics & Warehousing's performance
• Tactical but purposeful progress chasing of customers, suppliers, managers, staff at all levels and where required to ensure deadlines for tasks/ issues are met
• Ensure the smooth and efficient running of the office/functional areas to maintain an excellent level of service to TfL wide teams and their customers
• Collect and collate specific sets of information on a day-to-day basis and manage relationships around the Waste collection process
• Conform to policies, procedures and formats for relevant documentation and recommend improvements where possible

Skills, Knowledge & Experience

Skills

• Ability to show concern for quality and work to time sensitive deadlines.
• Ability to provide support in functional meetings including preparing supporting management information report.
• Ability to use Microsoft Office including Word, Excel, Outlook, and PowerPoint to intermediate level
• Ability to effectively collate data and report on findings
• Ability to communicate effectively, both orally and in writing
• Ability to be flexible, to quickly grasp and understand new challenges and deliver tasks to a consistently high standard.
• Ability to deliver consistent and excellent customer service to both internal customers, stakeholders and external parties.
• Ability to contribute in providing appropriate data in planning for improvements
• Proactive in all areas of the job, always looking at ways of streamlining processes and checking accuracy of reports and information produced.

Knowledge

Knowledge and understanding of what constitutes excellent customer service and positive customer interaction

• Knowledge of data entry and collection techniques and procedures
• Knowledge of producing management information reports, improvement plans and providing customer feedback
• Knowledge of working to polices, standards and management instructions to support departmental objectives
• Knowledge and a good understanding of requirements to run a logistics transport organisation is desirable
• Excellent knowledge of reporting tools, MS Excel, and all MS Office packages in general
• A good level of understanding of how commercial/finance e.g. working to budgets and achieving cost savings (desirable)

Experience

• Significant experience of working in an office environment, as part of a team, providing administrative support to
• managerial / professional staff (including an individual manager or a team).
• Experience of taking personal responsibility for managing the support activities in an office and working to tight timescales.
• Experience of organising effectively to deliver against appropriate objectives.
• Experience of working in a highly legislated industry with strict adherence to processes and procedures needed to ensure compliance.
• Experience in data collection, analysis and the production of accurate management information data.

Application Process

• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images

The closing date for applications is Friday 18th September at 11:59PM .We may close this advert early if we receive a high volume of suitable applications.

Vetting Process

At Transport for London, safety,trustand fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe,inclusiveand reliable network for everyonewho depends on our services. We simply ask that the information you provide is honest andaccurateso we can progress your application smoothly. If somethingdoesn’tmatch orcan’tbe verified, we may not be able to move forward with yourapplication,butwe’llalways treat you with transparency,respect,and clear communication throughout.

Alloffers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able todemonstratetheir right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
29 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.