Senior Programme Manager, RUC Relet – Hybrid

Location: Various, Surface Transport Corp

Company: TfL, GLA or OPDC

Salary: Circa £82,000+ TfL Benefits

Grade: Band 4

Contract type: Permanent

Reference: 4327

Number of roles: 2x Permanent

Contract details: Perm, Hybrid

Location: Endeavour Square, Stratford Office, London

Application closing date: Sunday 31st May

All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time, TfL is unable to offer visa sponsorship for this role.

Job Purpose: Transport for London’s Road User Charging (RUC) team sits at the centre of how the capital manages congestion, improves air quality, and keeps the city moving. Overseeing major schemes such as the Congestion Charge, ULEZ and TUC, the business area delivers and evolves the systems, policies and digital services that support cleaner travel and reduce traffic across London. With ongoing updates to charging policy, RUC is a fast-paced environment shaping the future of sustainable transport.

Within RUC, the new RUC Relet Team are accountable for the successful delivery of the business-critical RUC Relet programme and other significant change activities. Providing strategic leadership across a complex matrix of disciplines, managing risks, interdependencies, and the rationalisation of multiple complex systems (including technical design and procurement) across the RUC portfolio. The team will work in partnership with senior leadership across TfL and with external stakeholders to ensure objectives are achieved and benefits realised. The team are accountable for setting the vision, strategy, and governance framework that underpins the collection of revenue for TfL, while delivering significant cost efficiencies for the organisation.

We’re looking for a Programme Manager who is dynamic, resourceful and fully engaged in tackling new challenges and an evolving portfolio of change. You will manage pan-TfL matrix teams at the intersection of technology, procurement and operations in a range of projects that deliver new contracts for our RUC services, and implement changes to our schemes. As a senior member of this new team, this is an exciting opportunity to play a key leading role in establishing and recruiting the team, and embedding the culture and ways of working that will ensure we deliver for London.

Key Accountabilities:

• Leading a professional programme and project management team to deliver multiple projects or single programmes as assigned by the Head of RUC Relet, that implement technology changes, business efficiency improvements and procurement obligations to achieve TfL’s business objectives.
• Shaping and gaining authority for programmes assigned by the Head of RUC Relet, working with Heads of functions and portfolio leads to develop the programme approach and execution plan to meet the required quality, delivery timescales and cost.
• Working collaboratively with directors, senior teams and subject matter experts on design, delivery and implementation to achieve business benefits and outcomes.
• Delivering reprocured complex internally and external services and systems at reduced cost that meet the needs of the business.
• Accountable for delivering to time, quality and price. Developing and owning the plan for delivery, leading on the end-to-end delivery of the procurement/extensions, including planning, shaping, resourcing, benefits realisation, securing funding, implementation, programme monitoring and operational readiness.
• Ensuring the programme risks and mitigation plans are well defined.
• Continuous improvement and delivery of the programmes and projects to the quality, time and budget tolerances agreed with the Head of RUC Relet through regular reviews with team members, and review and approval of formal project documentation, and ensuring that programme risks and dependencies are correctly captured and mitigated.
• Accountable for holding internal and external suppliers to account for meeting or exceeding delivery requirements.
• Influencing, shaping and signing off supplier contracts and building relationships to support the delivery of projects and programmes, to ensure TfL leverages the best value and return when delivering with external partners; authorising project and programme deliverables and contract payments to agreed values.
• Setting high standards of programme and project management practice and coaching individuals within their team to meet or exceed those levels of performance.
• Developing effective mutual 'win-win' relationships with senior colleagues, stakeholders and suppliers at a day-to-day level and create ways in which relationships can be developed and improved.

Skills:

• Proven influencing skills at a senior level within a similar environment for allocated programmes and contracts.
• Proficient in delivering risk management methods and techniques for the assessment and management of technology and business risk, within programmes, and across projects.
• Proven ability to lead and inspire a highly skilled team of project and programme professionals and manage multi-disciplinary teams to deliver effective end-to-end performance.
• A positive, can-do attitude and proven ability to deliver cost-effective solutions when met with difficult and challenging project and programme impacting risks and issues.
• Ability to think strategically, looking horizontally at other interdependencies and interfaces as well as vertically on a single project/issue.
• Proven negotiation and problem-solving skills including resolving complex issues which have a high impact on customers.

Knowledge:

• Recognised project and programme methodologies (such as PRINCE or PMM).
• Good understanding of commercial and contract issues to ensure effective, fit for purpose, supply chain arrangements, to deliver value, quality and reliability for the programme and projects.
• Good understanding of financial control, procurement processes and techniques.
• TfL’s policies, management structure and business objectives (or commensurate experience of a similarly complex operational business) and how these drive the management of IT operations.
• Good understanding of TfL’s project management processes and procedures.
• Good knowledge of relevant national and international legislation relating to Government/Public Sector IT – e.g. Data Protection Act, EU Procurement Directives, IT security mandates and Freedom of Information Act.

Experience:

• Extensive experience of being accountable and personally making a difference for the successful delivery of multiple and varied change projects and programmes in a large and complex organisation, preferably within a technology and procurement environment, and achieving agreed benefits.
• Proven experience of setting quality standards, constructing, integrating and managing complex technology projects and programmes through their lifecycle, ensuring that requirements capture, governance, controls, roles and responsibilities and interfaces, are correctly and properly established and managed to ensure effective and timely delivery.
• Proven experience of managing, shaping and agreeing complex contract variation structures, content, interfaces and requirements to successfully deliver programme and projects.

Application Process: Please apply using your CV only. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images. We may close this advert early if we receive a high volume of suitable applications. We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Equality, diversity and inclusion: We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.

Vetting Process: At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

TfL is currently unable to provide sponsorship to candidates for this role as the Home Office’s eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government’s website for further information.