At a Glance
- Tasks: Coordinate security responses and ensure safe deployment across London's transport network.
- Company: Join TfL, a leader in public transport with a commitment to safety and efficiency.
- Benefits: Enjoy free travel, 30 days leave, and a final salary pension scheme.
- Other info: Hybrid working options available with opportunities for career growth.
- Why this job: Make a real difference in public safety while working in a dynamic environment.
- Qualifications: Strong communication skills and ability to work under pressure are essential.
The predicted salary is between 38115 - 38115 € per year.
Location: Palestra, Surface Transport Corp
Company: TfL, GLA or OPDC
Key Information
- Salary: £38,115 (plus 25% shift allowance)
- Grade: Band 2
- Contract type: TfL
- Reference: 4130
- Team: Resource & Deployment team
- Directorate: Security Policing & Enforcement
- Location: Southwark (Palestra)/ Hybrid
Overview of project/role
We have exciting opportunities to join our team on a Permanent basis as Resource & Deployment Officer. You’ll take the lead in coordinating Security Policing & Enforcement’s (SPE’s) response to incidents across the Surface Transport network, working hand in hand with the Surface Control Centre to make sure operational teams are deployed safely, effectively and exactly where they’re needed. You’ll keep planned deployments running smoothly while staying alert to real‑time issues that could affect service delivery, stepping in quickly to reduce disruption. In this role, you’ll help SPE deliver on its commitment to safe, secure and reliable journeys – supporting incident management, maintaining high operational standards and contributing to a positive experience for everyone using London’s transport network. As part of a 24/7/365 operation, you’ll work on a rotational basis to help ensure continuous coverage and support for the network around the clock. You will work closely with a wide range of internal and external stakeholders, including operational teams, senior managers, and specialist functions within SPE and TfL. This will also include liaison with external partners such as police services, local authorities, utility companies, service providers, and customers. Engagement will primarily involve day‑to‑day communication, coordination, and low‑level influencing to ensure effective information sharing and operational delivery.
Key Accountabilities
- Operational Oversight – Provide indirect oversight of approximately 400 operational staff, ensuring awareness of incidents impacting staff safety and TfL services.
- Resource Deployment & Incident Response – Oversee the deployment of operational resources for unplanned incidents, supporting network‑wide priorities to improve road safety, reliability, and bus journey times.
- Stakeholder & Incident Coordination – Work in partnership with internal and external stakeholders to manage incidents, sharing intelligence with the Surface Control Centre (SCC) and ensuring real‑time issues are addressed promptly.
- Incident Management – Act as SPE lead for incidents in conjunction with TfL control centres, including attending tactical meetings and debriefs as required.
- Frontline Staff Support – Provide operational support to staff to resolve issues impacting effectiveness, such as device replacements and TPH licence checks.
- Events & Operational Management – Assist with the successful management of events and incidents through collaboration with the SCC and frontline teams.
- Enforcement & Evidence Support – Support enforcement activity across the transport network through effective use of CCTV and evidence gathering.
- Stakeholder Engagement & Representation – Engage with internal and external stakeholders, promoting the work of SPE and building strong working relationships to improve service delivery and manage expectations.
- Systems & Information Management – Accurately update and maintain systems, ensuring all operational information is recorded appropriately.
- Operational Communications – Ensure on‑street management teams are informed of all incidents and unplanned deployments in a timely manner.
- Reporting & Management Information – Work with peers to deliver and maintain local reporting and management information systems.
- Management Cover & Deputising – Deputise for the Operations Resourcing & Deployment Manager as required.
- General Duties – Undertake any other reasonable duties as directed by the management team.
Skills, Knowledge & Experience
Skills
- Ability to communicate instructions and guidance to colleagues and customers effectively (Essential)
- Able to build effective working relationships at all levels internally and externally (Essential)
- Ability to use initiative and sound judgment, to make informed decisions or recommendations and work under pressure to tight deadlines (Essential)
- Competent in the use of IT systems (Essential)
- Resilience with the ability to remain positive in difficult situations (Highly desirable)
Knowledge
- Working knowledge of relevant health and safety legislation and the safety implications of working in an operational environment (Essential)
- Awareness of the public facing environment within which TfL operates and the wider implication of decision making in the public domain (Essential)
- A good understanding of TfL's objectives and deliverables and the role SPE plays in this (Highly desirable)
- Knowledge of resourcing and deployment (Highly desirable)
- Sound understanding of the TfL transport network (Desirable)
- Good knowledge of compliance and enforcement activities within TfL (Desirable)
- Good understanding of resource management and the deployment of multi-functional and geographically dispersed teams (Desirable)
- Knowledge of JESIP principles (Desirable)
Experience
- Working in an operational environment, preferably in on‑street enforcement and compliance roles or similar (Desirable)
- Knowledge of the relevant legislation (Taxi and Private Hire, Bus Revenue, CSAS, Parking Enforcement) (Desirable)
- Experience of working with large geographically dispersed teams (Desirable)
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28‑day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax‑efficient cycle‑to‑work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Resource and Deplyoment Officer employer: Future of London
At TfL, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Southwark that fosters collaboration and innovation. As a Resource and Deployment Officer, you'll benefit from a comprehensive package including a competitive salary, generous annual leave, and free travel across the TfL network, all while contributing to the safety and efficiency of London's transport system. Our commitment to equality, diversity, and inclusion ensures that every employee has the opportunity to thrive and grow within our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Resource and Deplyoment Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at TfL or similar organisations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Resource & Deployment Officer roles and practice your answers. Think about how your skills align with the job description and be ready to share examples of your past experiences that showcase your abilities.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with hiring managers or during interviews, let your passion for the role and the organisation shine through. Talk about why you want to work for TfL and how you can contribute to their mission of safe and reliable transport.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the opportunity. Keep an eye on our careers page for the latest openings and updates!
We think you need these skills to ace Resource and Deplyoment Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resource & Deployment Officer role. Highlight relevant experience and skills that match the job description, especially in operational environments and stakeholder engagement.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Use specific examples from your past experiences that demonstrate your ability to handle incidents and coordinate effectively with teams.
Showcase Your Communication Skills:Since communication is key in this role, make sure to highlight your ability to convey instructions clearly and build relationships. Use concise language and structure your application well to reflect these skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Future of London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resource & Deployment Officer role. Familiarise yourself with the key accountabilities and how they relate to operational oversight and incident management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, be prepared to discuss your communication style. Think of examples where you've effectively communicated instructions or coordinated with teams. Highlighting your ability to build relationships will resonate well with the interviewers.
✨Prepare for Real-Time Scenarios
Given the nature of the job, you might be asked how you'd handle specific incidents or challenges. Practice responding to hypothetical scenarios related to resource deployment and incident response. This will showcase your problem-solving skills and ability to think on your feet.
✨Demonstrate Your Resilience
The role requires a level of resilience, especially when dealing with high-pressure situations. Be ready to share experiences where you've remained positive and effective under stress. This will illustrate your suitability for a 24/7 operation and your commitment to maintaining high operational standards.
