Performance Officer

Location: Southwark, London

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Application closing date: Wednesday 19th of August at 23:59

Overview of role

The Performance Officer will support the Capital Delivery (CD) and Streets & Network Operations (SNO) Directorates, working closely with internal teams and supply chain partners to monitor, analyse and continuously improve performance. The role is responsible for ensuring that robust quantitative and qualitative performance information is collected, analysed and presented in a meaningful way to support both tactical and strategic decision‑making, helping to drive improved contract and service outcomes.

Candidates should be numerate and analytically minded, with the ability to interpret data, identify trends and translate performance insights into clear recommendations. It is essential that candidates are competent in preparing reports and translating complex data into an easy to understand format. This is a role that requires strong stakeholder management skills and the confidence to work with a wide range of internal and external partners, often in complex and challenging environments. The successful candidate will be comfortable engaging with a variety of stakeholders, facilitating constructive conversations, challenging where appropriate, and maintaining positive working relationships. The role requires a proactive, can‑do attitude and a willingness to support colleagues and contribute to shared objectives. Strong communication skills are essential, as the postholder will regularly attend and contribute to meetings, present performance information, and build effective relationships across the business.

Key Accountabilities

• Collecting, analysing and validating performance data from internal teams, suppliers and systems to produce accurate KPI and performance reports.
• Monitoring data quality and compliance with contractual requirements, identifying discrepancies and working with stakeholders to resolve issues.
• Supporting the delivery of performance improvement initiatives, ensuring actions are clearly documented, assigned and tracked through to completion.
• Preparing and presenting performance information, insights and reports to support operational and strategic decision‑making.
• Supporting performance review meetings with internal teams and suppliers, helping to identify issues, risks and opportunities for improvement.
• Monitoring supplier performance against contractual obligations and supporting the implementation of improvement plans where required.
• Maintaining records of contractual commitments and ensuring evidence is available to demonstrate compliance with agreed outcomes.
• Building positive relationships with a wide range of stakeholders, working collaboratively to influence outcomes, manage challenges and drive continuous improvement.
• Contributing to a customer‑focused culture by promoting high standards of performance, accountability and service delivery across CD/SNO and its supply chain partners.

Skills, Knowledge & Experience

Skills

• Contract Performance Management – Essential
• Contract Assurance and compliance – Desirable
• Business Process Improvement – Desirable
• Analyse and present business data - Essential
• Design and Collection of Data / Information – Essential
• Analysis – Desirable
• Recommendations and Visualisation – Desirable

Knowledge

• Educated to HND / HNC or equivalent Business, Economics, Engineering, or relevant business experience – Desirable
• Knowledge of New Engineering Contract 4 (NEC 4) and other contract types, and contract tools and standard clauses – Desirable
• Understanding of working practices used within construction / transport environment and issues surrounding public transport provision within local authorities – Desirable
• Understanding of data analysis techniques – Essential

Experience

• Experience in using information systems to extract data – Desirable
• Experience in producing high quality reports using both quantitative and qualitative data – Essential
• Experience of working with stakeholders to collect data – Desirable
• Experience in using data management, information systems and reporting software eg Power BI / Excel and bespoke reporting software. – Desirable
• Experience in preparing reports and translating complex data into an easy to understand format. – Essential

Application Process

Please apply using your CV. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax‑efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.