At a Glance
- Tasks: Analyse data to support decision-making and improve operational performance.
- Company: Join TfL, a leader in surface transport innovation.
- Benefits: Enjoy free travel, 30 days leave, and a final salary pension scheme.
- Other info: Hybrid working model with opportunities for career growth and inclusivity.
- Why this job: Make a real impact on London's transport services while developing your analytical skills.
- Qualifications: Experience in analysis and problem-solving is essential.
The predicted salary is between 24169 - 25674 £ per year.
Location: Palestra, Surface Transport Corp
Company: TfL, GLA or OPDC
Grade: Band 2
Contract type: 12 months FTC with potential of permanency
Location: Southark, London
All offers of employment are subject to satisfactory right‑to‑work checks, and candidates must be able to demonstrate their legal right to work in the UK. In certain circumstances, TfL may be able to sponsor Skilled Worker visas for roles and individuals that meet the required eligibility criteria.
*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Overview of role
The role holder will be responsible for supporting SPE in making best use of its 600 operational resources and those of our policing partners. Working closely with the performance manager, the role holder will support SPE to become a problem solving, intelligence-led and evidence-based directorate. This will be achieved by developing, researching, analysing and interpreting information to provide high quality analysis and research to support and influence the priorities and deployment of police and other uniformed resources. You will be part of a small performance team whose core responsibility is to understand how the directorate is performing and reviewing the effectiveness of our response to these issues.
Key Accountabilities
- Analyse data and intelligence to support SPE priorities and decision‑making
- Identify opportunities to collaborate with MPS, BTP and CoLP
- Share information with partners and keep stakeholders updated
- Identify risks, threats, and vulnerable groups to inform strategy
- Monitor and evaluate SPE and partner performance
- Present clear analytical insights to support decisions
- Ensure data accuracy and assess source reliability
- Provide analytical guidance to colleagues and stakeholders
- Manage and share information in line with protocols and policies
- Deliver analytical work, prioritising competing demands
- Manage multiple projects and adapt to operational needs
- Contribute to monthly scorecard reporting processes
- Respond to requests for information, including those under the freedom of information act, often with a short turn‑around.
- Presentation of analysis to key internal and external stakeholders.
Skills, Knowledge & Experience
Knowledge
- Knowledge of best practice in trend analysis, evaluation and performance insight (essential)
- Knowledge of legislation such as Data Protection Act, Freedom of Information Act, Police Act and GLA Act, and how they impact on the public sector (desirable)
- Awareness and understanding of the major issues affecting the provision of surface transport services in London.
- Understanding of Surface Transport’s organisation, culture and structure as well as TfL processes (desirable)
- Know the different research and analytical techniques and methods required to support the Strategic, Tactical and Operational activities of the Directorate.
- Know how data, intelligence and information can be used to measure performance, provide insight on emerging issues and prioritise resource allocation
- Know how to access, or pro‑actively seek, data on all aspects of the directorates strategic priorities (essential)
- Know how to plan a piece of analytical work from start to finish using basic project management skills (essential)
Skills
- Interpersonal skills and an ability to interact, build and develop effective working relationships with staff in a range of areas, organisations and roles (essential)
- Developed data manipulation, visualisation, statistical (descriptive and inferential) and analytical skills (essential)
- Time and project management and organising skills and the ability to respond positively to pressure, meeting tight deadlines in a fast‑paced and dynamic environment whilst maintaining a strong focus on accuracy and quality (essential)
- Proven research, analysis, verbal communication/presentation and written skills, including tactical analysis (essential)
- Strategic thinking and conclusion/inference development with a structured reasoning process (essential)
- IT skills. Ability to use querying, tooling and spatial (mapping/GIS) tools and learn new data management systems and business intelligence tools as they become available. MS Office (Word, Excel, PowerPoint, Outlook and Project)(essential). Willingness to learn more advanced IT skills such as coding (desirable)
Experience
- Background in analytical or problem‑solving roles (essential)
- Exposure to operational environments and resource prioritisation (desirable)
- Strong stakeholder management, influencing, and negotiation skills (essential)
- Ability to produce high‑quality reports and documentation (essential)
- Skilled in using analysis to identify and support improvements (desirable)
- Comfortable working in partnership environments (desirable)
- Able to manage workload, communicate updates, and plan deliverables (essential)
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax‑efficient cycle‑to‑work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
StudySmarter Expert Advice🤫
We think this is how you could land Performance Analyst
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Future of London, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Performance Analyst
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Future of London.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Future of London. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Future of London
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
