Master Data Management Manager

Company: TfL, GLA or OPDC

Position type: 18 months FTC (Fixed Term Contract)

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose

The Master Data Management (MDM) Manager is responsible for ensuring the maintenance and accuracy of master data with a particular focus on Chart of Accounts and expert knowledge of SAP. The MDM Manager will support the Business’s objectives of creating a single source of master data through accurately reviewing and processing requests for master data changes across Employee, Customer and Vendor master data but with a specialism in Chart of Accounts (CoA) Master data. The individual will be the Team subject matter expert in relation to SAP and associated systems and will lead the upskilling of junior team members across the different master data areas. The MDM Manager will help to identify and assess the impact of master data changes on the Business and drive consistency of the master data across the business. They will play a key role in embedding new MDM processes and driving continuous improvement initiatives and must be able to plan, prioritise their own workload and to ensure that deadlines are achieved; customer queries are resolved quickly and efficiently in a professional manner.

Key accountabilities

• Ensure the maintenance and integrity of the Chart of Account master data (including but not limited to; Cost Centres; General Ledger codes), Vendor master data, Employee master data and Customer master data are kept up to date.
• Process complex and technical master data requests in SAP.
• Responsible for the successful execution of Period/Year End system activities for TfL and GLA.
• Timely and accurate processing of Master Data Management requests in line with policy.
• Compliance with performance KPI’s for the Master Data Management team and driving initiative and behaviours to improve performance.
• Upskilling and support for the Master Data Analysts and Associates.
• Responsible for the consistent and ongoing adherence to guidelines and internal controls.
• Responsible for providing advice and guidance to process owners regarding their requests.
• Ensure ongoing review and cleansing of master data quality.
• Play an active role in embedding the new Business Services model and support the future transformation opportunities.

Skills, Knowledge and Experience

Knowledge

• Excellent knowledge of MDM processes.
• Knowledge of TfL data policies across Chart of Accounts, Vendor, Customer and Employee master data.
• Knowledge of Financial data structures, particularly around Chart of Accounts.
• Excellent knowledge of SAP Applications and data management systems.
• Knowledge of the internal relationships and interfaces necessary for TfL MDM to operate.

Skills

• Excellent attention to detail and ability to show analytical thinking.
• Strong communication skills with both internal and external stakeholders.
• Ability to translate and understand complex data requests.
• Strong Financial acumen around Chart of Accounts.

Experience

• Experience of working in a MDM function and updating data management structures.
• Experience of working with Chart of Accounts.
• Experience in upholding TfL data policies.
• Experienced professional working in a Business Services environment.

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

The closing date for applications is Monday 10th August 2026 @ 23:59. Interviews will be held w/c 31st August 2026. All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme.
• Free travel for you on the TfL network.
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket.
• 30 days annual leave plus public and bank holidays.
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional).
• Tax-efficient cycle-to-work programme.
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel.