Support Technician in London

Location: AC24 Acton Works, London Underground Ltd

Company: TfL, GLA or OPDC

Overview of project/role: Reporting to a Comms DLO Work Controller, you are responsible for ensuring that the Comms DLO Assets are maintained and delivered into service in a safe and timely manner. In addition, you support other LUL business units as instructed by their Line Manager.

Key Accountabilities:

• The job holder must be committed to LUL’s General Safety Policy statement and the Company’s safety programme, monitoring safety performance and compliance with established systems.
• The jobholder must be familiar with relevant safety legislation and comply with statutory requirements.
• Collect and verify all required information relevant to assigned tasks.
• Escalate any missing or incomplete information to the appropriate personnel.
• Prepare and organise all necessary tools, equipment, and materials before work.
• Inspect tools, equipment, and materials to ensure they meet required standards.
• Identify and resolve issues promptly within own level of responsibility.
• Escalate any complex problems or deviations that cannot be resolved independently.
• Follow established processes and procedures to complete assigned tasks efficiently.
• Maintain clear and effective communication with all relevant stakeholders.
• Accurately update and utilise systems such as the Fieldreach Asset Database and Field Data Manager.
• Take corrective action to repair or rectify defective assets where required.
• Complete all documentation in line with company standards and procedures.

Skills, Knowledge & Experience:

Skills:

• Delivers quality and customer satisfaction.
• Takes responsibility, accountability and ownership.
• Embraces change and drives innovation.
• Capable of self-development.
• Capable of identifying the requirements of the task in hand.
• Able to provide support to the wider team in maintenance activities.
• Clear and concise report writing.

Knowledge:

• Understanding of maintenance in an engineering discipline.
• Basic knowledge of LU Comms equipment.
• A basic knowledge providing support functions to maintenance activities.

Experience:

• LUCAS Card or (On Line Assessment).
• Lifts and Escalators Entry Permit (Desirable).
• Full Driving Licence (Essential).

Application Process:

• Please apply using your CV only.
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV.
• PDF format preferred and do not include any photographs or images.

The closing date for applications is Friday 31st July 11:59PM. We may close this advert early if we receive a high volume of suitable applications.

Safety Critical Role: You will need clearance from our Occupational Health team before you start. All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their legal right to work in the UK. TfL is unable to offer visa sponsorship for this role.

Vetting Process: At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us to ensure we create a safe, inclusive and reliable network for everyone who depends on our services.

Equality, Diversity and Inclusion: We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all of the essential criteria.

Benefits:

• Final salary pension scheme.
• Free travel for you on the TfL network.
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28‑day flexi ticket.
• 29 days annual leave plus public and bank holidays.
• Hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional).
• Tax‑efficient cycle‑to‑work programme.
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel.