At a Glance
- Tasks: Coordinate security responses and ensure safe deployment across London's transport network.
- Company: Join TfL, a leader in public transport with a commitment to safety and innovation.
- Benefits: Enjoy free travel on TfL, competitive salary, and generous annual leave.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real difference in public safety while gaining valuable operational experience.
- Qualifications: Strong communication skills and ability to work under pressure are essential.
The predicted salary is between 38115 - 38115 € per year.
Location: Palestra, Surface Transport Corp
Company: TfL, GLA or OPDC
Key Information
- Salary: £38,115 (plus 25% shift allowance)
- Grade: Band 2
- Contract type: TfL
- Reference: 4130
- Team: Resource & Deployment team
- Directorate: Security Policing & Enforcement
- Location: Southwark (Palestra)/ Hybrid
Overview of project/role
We have exciting opportunities to join our team on a Permanent basis as Resource & Deployment Officer. You’ll take the lead in coordinating Security Policing & Enforcement’s (SPE’s) response to incidents across the Surface Transport network, working hand in hand with the Surface Control Centre to make sure operational teams are deployed safely, effectively and exactly where they’re needed. You’ll keep planned deployments running smoothly while staying alert to real‑time issues that could affect service delivery, stepping in quickly to reduce disruption.
In this role, you’ll help SPE deliver on its commitment to safe, secure and reliable journeys – supporting incident management, maintaining high operational standards and contributing to a positive experience for everyone using London’s transport network. As part of a 24/7/365 operation, you’ll work on a rotational basis to help ensure continuous coverage and support for the network around the clock.
You will work closely with a wide range of internal and external stakeholders, including operational teams, senior managers, and specialist functions within SPE and TfL. This will also include liaison with external partners such as police services, local authorities, utility companies, service providers, and customers. Engagement will primarily involve day‑to‑day communication, coordination, and low‑level influencing to ensure effective information sharing and operational delivery.
Key Accountabilities
- Operational Oversight – Provide indirect oversight of approximately 400 operational staff, ensuring awareness of incidents impacting staff safety and TfL services.
- Resource Deployment & Incident Response – Oversee the deployment of operational resources for unplanned incidents, supporting network‑wide priorities to improve road safety, reliability, and bus journey times.
- Stakeholder & Incident Coordination – Work in partnership with internal and external stakeholders to manage incidents, sharing intelligence with the Surface Control Centre (SCC) and ensuring real‑time issues are addressed promptly.
- Incident Management – Act as SPE lead for incidents in conjunction with TfL control centres, including attending tactical meetings and debriefs as required.
- Frontline Staff Support – Provide operational support to staff to resolve issues impacting effectiveness, such as device replacements and TPH licence checks.
- Events & Operational Management – Assist with the successful management of events and incidents through collaboration with the SCC and frontline teams.
- Enforcement & Evidence Support – Support enforcement activity across the transport network through effective use of CCTV and evidence gathering.
- Stakeholder Engagement & Representation – Engage with internal and external stakeholders, promoting the work of SPE and building strong working relationships to improve service delivery and manage expectations.
- Systems & Information Management – Accurately update and maintain systems, ensuring all operational information is recorded appropriately.
- Operational Communications – Ensure on‑street management teams are informed of all incidents and unplanned deployments in a timely manner.
- Reporting & Management Information – Work with peers to deliver and maintain local reporting and management information systems.
- Management Cover & Deputising – Deputise for the Operations Resourcing & Deployment Manager as required.
- General Duties – Undertake any other reasonable duties as directed by the management team.
Skills, Knowledge & Experience
- Skills
- Ability to communicate instructions and guidance to colleagues and customers effectively Essential
- Able to build effective working relationships at all levels internally and externally Essential
- Ability to use initiative and sound judgment, to make informed decisions or recommendations and work under pressure to tight deadlines Essential
- Competent in the use of IT systems Essential
- Resilience with the ability to remain positive in difficult situations (Highly desirable)
- Knowledge
- Working knowledge of relevant health and safety legislation and the safety implications of working in an operational environment Essential
- Awareness of the public facing environment within which TfL operates and the wider implication of decision making in the public domain Essential
- A good understanding of TfL's objectives and deliverables and the role SPE plays in this (Highly desirable)
- Knowledge of resourcing and deployment (Highly desirable)
- Sound understanding of the TfL transport network (Desirable)
- Good knowledge of compliance and enforcement activities within TfL (Desirable)
- Good understanding of resource management and the deployment of multi-functional and geographically dispersed teams (Desirable)
- Knowledge of JESIP principles (Desirable)
- Experience
- Working in an operational environment, preferably in on‑street enforcement and compliance roles or similar (Desirable)
- Knowledge of the relevant legislation (Taxi and Private Hire, Bus Revenue, CSAS, Parking Enforcement) (Desirable)
- Experience of working with large geographically dispersed teams (Desirable)
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28‑day flexi ticket
- 30 days annual leave plus public and
Resource and Deplyoment Officer in London employer: Future of London
At TfL, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Southwark that fosters collaboration and innovation. As a Resource and Deployment Officer, you'll benefit from a comprehensive package including a final salary pension scheme, free travel on the TfL network, and 30 days of annual leave, all while contributing to the safety and reliability of London's transport system. Our commitment to equality, diversity, and inclusion ensures that every employee has the opportunity to grow and thrive within our supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Resource and Deplyoment Officer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Resource & Deployment Officer role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on articulating how your skills align with the job description, especially around incident management and stakeholder coordination.
✨Tip Number 3
Show your passion for public service! When you get the chance to chat with potential employers, make sure to express your commitment to safe and reliable transport. They want to see that you care about making a difference in London’s transport network.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resource and Deplyoment Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resource & Deployment Officer role. Highlight relevant experience and skills that match the job description, especially your ability to communicate effectively and manage incidents.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your operational oversight and stakeholder engagement skills.
Showcase Your IT Skills:Since being competent in IT systems is essential, don’t forget to mention any relevant software or tools you’ve used in previous roles. This will show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Future of London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resource & Deployment Officer role. Familiarise yourself with the key responsibilities, such as coordinating incident responses and managing operational staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, it's crucial to highlight your communication abilities. Prepare examples of how you've effectively communicated instructions or built relationships in previous roles. This will illustrate your capability to engage with both internal teams and external partners.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to use initiative and sound judgment under pressure. Think of specific examples where you successfully resolved issues or made quick decisions that positively impacted service delivery. This will showcase your resilience and ability to thrive in a fast-paced environment.
✨Understand TfL's Objectives
Research TfL's goals and how the Security Policing & Enforcement team contributes to them. Being able to articulate this understanding during your interview will not only impress the interviewers but also show that you're aligned with their mission of providing safe and reliable transport for Londoners.
