At a Glance
- Tasks: Lead process improvements and optimise workflows for better efficiency.
- Company: Join TfL, a forward-thinking organisation committed to innovation.
- Benefits: Enjoy competitive salary, free travel, and generous annual leave.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real impact on processes that affect millions in London.
- Qualifications: Experience in process modelling and strong analytical skills required.
The predicted salary is between 49500 - 60500 £ per year.
Location: Head office buildings, TfL Corporate
Company: TfL, GLA or OPDC
Salary: Circa 61,587 depending on skills, knowledge and experience
Band: 3
Position type: 12 months FTC (fixed term contract) with permanency possible
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Job Purpose
The Process Specialist will support upholding the design of the end to end (E2E) process and the delivery and performance of the process aligned to that. They will analyse the effectiveness and efficiency of established processes, provide recommendations to feed into improvement strategies, and facilitate changes using the appropriate methodology. The Process Specialist will work with the Global Process Owner, Business Services Function (BSF) Team and retained function to ensure that the E2E process is adhered to and that change control is managed and governed appropriately. The role involves drawing requirements from senior stakeholders, stakeholder management, work prioritisation, being the subject matter expert for the process, and creating/updating process standard operating procedures. They will interface with Global Process Owners, Delivery Leads, and Continuous Improvement team to support and address process related issues/challenges, process optimisation opportunities and play an active role on any process improvement projects.
Key accountabilities
- Takes the lead on identifying improvement to processes in functional area and translate into requirements to feedback into a programme of continuous improvement.
- Drives process improvement in their functional area in alignment with the wider end-to-end process by analysing processes, making recommendations on improvement opportunities.
- Partners with the Delivery Leads in their functional areas to identify, design and deliver process improvement, providing advice on best practice process.
- Coordinates driving Continuous Improvement within the E2E process, fostering a user experience and requirements driven approach to optimise colleague experience.
- Identifies opportunities to optimise the service model and makes recommendations to the GPO.
- Applies the right processes, methods and tools to identify improvements and deliver changes.
- Provides support and analysis in the resolution of major performance issues / issues with the performance of the process in collaboration with the relevant Delivery Lead.
- Translates requirements effectively, whilst adhering to the Enterprise Resource Planning (ERP) design principles.
- Responsible for ensuring that training materials / Standard Operating Procedures are available to support the E2E Process.
- Supports change programmes with the design and implementation of process improvement as required (e.g. ERP).
- Networks and benchmarks externally so we can bring in insight and have an awareness of market leading products / processes.
- Supports the GPO with process governance to ensure that their sub-processes are adhered to within their area/s.
Skills, Knowledge and Experience
Knowledge
- Good understanding of how the processes work in their functional area/s.
- Strong knowledge of process modelling methodologies.
- Knowledge of business analysis and supporting activities (e.g. requirements gathering etc.).
- Knowledge of relevant systems.
- Knowledge of TfL policies.
- Knowledge of applying continuous improvement methodologies.
- Knowledge of other processes in the business and how they interface with their own process/es.
Skills
- Expert in relevant processes and tools applicable to the E2E Process.
- Excellent at understanding, documenting and assessing complex business requirements.
- ARIS/ Visio/ other process modelling experience.
- Strong attention to detail, with strong numeracy and analytical thinking.
- Proven ability to identify process improvement opportunities and implement improvements.
- Excellent communication skills with both internal and external stakeholders.
- Strong collaboration with internal and external stakeholders.
Experience
- Experience of working in matrix management across Business Services environment and relevant functions.
- Process modelling experience.
- Detailed understanding of operational process and technologies.
- Excellent analytical and troubleshooting skills.
Equality, diversity, and inclusion
We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met.
The closing date for applications is Sunday 23rd August 2026 @ 23:59. Interviews will be held in the second or third week of September 2026. All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.
Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 29/30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Process Specialist in London employer: Future of London
Transport for London (TfL) is an exceptional employer, offering a dynamic work environment that fosters innovation and inclusivity. With a strong commitment to employee growth, TfL provides opportunities for professional development while ensuring a healthy work-life balance through hybrid working arrangements. Employees enjoy generous benefits, including free travel on the TfL network, a final salary pension scheme, and a focus on equality, diversity, and inclusion, making it a rewarding place to build a meaningful career in the heart of London.
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We think this is how you could land Process Specialist in London
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We think you need these skills to ace Process Specialist in London
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Future of London.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Future of London. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Future of London
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
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Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
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In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
