At a Glance
- Tasks: Manage contract performance and drive continuous improvement in a high-profile infrastructure programme.
- Company: Join TfL, a leader in transport innovation and public service.
- Benefits: Enjoy free travel, 30 days leave, and a final salary pension scheme.
- Other info: Hybrid working model with a commitment to equality and diversity.
- Why this job: Be at the forefront of infrastructure development and make a real impact.
- Qualifications: Degree or equivalent experience in contract management and data analysis.
The predicted salary is between 50000 - 60000 £ per year.
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time, TfL is unable to offer visa sponsorship for this role. Hybrid working within this role enables a balance of 50% of time split between the office and home over a 4‑week period. Hybrid working arrangements can evolve subject to business requirement.
Overview of project/role
This role sits at the heart of a high‑profile infrastructure programme, supporting the management of the Silvertown Tunnel private finance initiative contract. Acting as a key link between TfL and the private operator, you will play a crucial role in ensuring the successful delivery, performance, and ongoing development of this strategically important asset. You will work as part of a multidisciplinary team with varied responsibilities, providing oversight of contract performance, building strong relationships with delivery partners, and helping to ensure that operational, commercial, and strategic objectives are met. A key aspect of the role is acting as an interface between stakeholders—translating complex information into clear insight, supporting decision‑making, and identifying opportunities for continuous improvement.
Key Accountabilities
- Manage and oversee contract performance, ensuring accurate data is used to support decision‑making, value for money, and continuous improvement.
- Provide insight and recommendations to senior stakeholders on performance trends, KPIs, SLAs, and contract effectiveness.
- Work with suppliers and internal teams to review and improve processes, ensuring they remain fit for purpose.
- Lead the development of performance reporting, metrics, and benchmarking to drive consistency, transparency, and best practice.
- Chair performance review meetings with suppliers, addressing issues and driving resolution.
- Identify risks and performance issues, leading the development and delivery of improvement plans.
- Ensure high‑quality, timely reporting to senior leadership and external stakeholders, improving data collection processes where needed.
Key interfaces
- PFI external contractor teams to monitor performance and reporting
- Suppliers to manage performance and improvement plans
- Commercial and Asset Investment teams on contract and system matters
- Business Improvement teams to support continuous improvement initiatives
Skills, Knowledge & Experience
Knowledge
- Degree or equivalent experience in a relevant field
- Strong understanding of contract management (e.g., NEC3)
- Knowledge of construction, transport, or public sector environments
- Understanding of data analysis and performance management
Skills
- Stakeholder management and negotiation
- Supplier relationship and contract performance management
- Data analysis, reporting, and insight generation
- Continuous improvement and process optimisation
Experience
- Building strong stakeholder and supplier relationships
- Delivering performance or audit processes across contracts
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
- Final salary pension scheme
- Free travel on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- Hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme
- Tax‑efficient cycle‑to‑work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Performance Manager in London employer: Future of London
Transport for London (TfL) is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the heart of London's infrastructure projects. With a strong commitment to employee growth, TfL provides extensive benefits including a final salary pension scheme, generous annual leave, and a hybrid working model that promotes work-life balance. Employees enjoy unique perks such as free travel on the TfL network and discounted healthcare, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager in London
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We think you need these skills to ace Performance Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Future of London. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Future of London
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Future of London. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
