Performance Analyst in London

Location: Palestra, Surface Transport Corp

Company: TfL, GLA or OPDC

Grade: Band 2

Contract type: 12 months FTC with potential of permanency

Location: Southark, London

All offers of employment are subject to satisfactory right‑to‑work checks, and candidates must be able to demonstrate their legal right to work in the UK. In certain circumstances, TfL may be able to sponsor Skilled Worker visas for roles and individuals that meet the required eligibility criteria, including those covered by transitional rules.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Overview of role

The role holder will be responsible for supporting SPE in making best use of its 600 operational resources and those of our policing partners. Working closely with the performance manager, the role holder will support SPE to become a problem solving, intelligence-led and evidence-based directorate. This will be achieved by developing, researching, analysing and interpreting information to provide high quality analysis and research to support and influence the priorities and deployment of police and other uniformed resources. You will be part of a small performance team whose core responsibility is to understand how the directorate is performing and reviewing the effectiveness of our response to these issues.

Key Accountabilities

• Analyse data and intelligence to support SPE priorities and decision‑making
• Identify opportunities to collaborate with MPS, BTP and CoLP
• Share information with partners and keep stakeholders updated
• Identify risks, threats, and vulnerable groups to inform strategy
• Monitor and evaluate SPE and partner performance
• Present clear analytical insights to support decisions
• Ensure data accuracy and assess source reliability
• Provide analytical guidance to colleagues and stakeholders
• Manage and share information in line with protocols and policies
• Deliver analytical work, prioritising competing demands
• Manage multiple projects and adapt to operational needs
• Contribute to monthly scorecard reporting processes
• Respond to requests for information, including those under the freedom of information act, often with a short turn‑around
• Presentation of analysis to key internal and external stakeholders

Skills, Knowledge & Experience

Knowledge

• Knowledge of best practice in trend analysis, evaluation and performance insight (essential)
• Knowledge of legislation such as Data Protection Act, Freedom of Information Act, Police Act and GLA Act, and how they impact on the public sector (desirable)
• Awareness and understanding of the major issues affecting the provision of surface transport services in London. Understanding of Surface Transport’s organisation, culture and structure as well as TfL processes (desirable)
• Know the different research and analytical techniques and methods required to support the Strategic, Tactical and Operational activities of the Directorate
• Know how data, intelligence and information can be used to measure performance, provide insight on emerging issues and prioritise resource allocation (essential)
• Know how to access, or pro‑actively seek, data on all aspects of the directorates strategic priorities (essential)
• Know how to plan a piece of analytical work from start to finish using basic project management skills (essential)

Skills

• Interpersonal skills and an ability to interact, build and develop effective working relationships with staff in a range of areas, organisations and roles (essential)
• Developed data manipulation, visualisation, statistical (descriptive and inferential) and analytical skills (essential)
• Time and project management and organising skills and the ability to respond positively to pressure, meeting tight deadlines in a fast‑paced and dynamic environment whilst maintaining a strong focus on accuracy and quality (essential)
• Proven research, analysis, verbal communication/presentation and written skills, including tactical analysis (essential)
• Strategic thinking and conclusion/inference development with a structured reasoning process (essential)
• IT skills. Ability to use querying, tooling and spatial (mapping/GIS) tools and learn new data management systems and business intelligence tools as they become available. MS Office (Word, Excel, PowerPoint, Outlook and Project)(essential)
• Willingness to learn more advanced IT skills such as coding (desirable)

Experience

• Background in analytical or problem‑solving roles (essential)
• Exposure to operational environments and resource prioritisation (desirable)
• Strong stakeholder management, influencing, and negotiation skills (essential)
• Ability to produce high‑quality reports and documentation (essential)
• Skilled in using analysis to identify and support improvements (desirable)
• Comfortable working in partnership environments (desirable)
• Able to manage workload, communicate updates, and plan deliverables (essential)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax‑efficient cycle‑to‑work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel