At a Glance
- Tasks: Manage real-time incidents and ensure safety on London's transport network.
- Company: Join TfL, a leader in urban transport operations.
- Benefits: Enjoy free travel, competitive salary, and 29 days annual leave.
- Other info: Flexible working patterns and a supportive, diverse team environment.
- Why this job: Make a difference in London’s transport while developing your skills.
- Qualifications: Good geographical knowledge and ability to multitask effectively.
The predicted salary is between 24169 - 25674 £ per year.
Location: Palestra, Surface Transport Corp
Company: TfL, GLA or OPDC
Salary: £38,115 pro-rata (plus 23% pro-rata non-pensionable shift allowance)
Grade: Band 2
Contract type: TfL
Reference: 4977
Number of roles: 1 x Part Time
Contract details: Perm, Shift work
Location: Palestra - Southwark, London
Application closing date: Sunday 5th July
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
About us
The Surface Control Centre (SCC) is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface network including London’s iconic Buses, Roads and Tunnels. We deliver highly effective and efficient command and leadership of the Surface (non-rail) network by safely supporting, co‑ordinating, and enabling operational delivery at a network level to ensure TfL provides a world‑class integrated service to its customers and to London more widely. SCC monitors and operates London’s Road network including 6,000 traffic signals to support the movement of people and freight, as well as operating 13 tunnels including the Rotherhithe Tunnel, Blackwall Tunnels, and Silvertown River Crossing. SCC also manages London’s bus network, including 8,000 buses that supported 1.8 billion journeys in 23/24. More widely, SCC provides Command, Control, Coordination & Communication (C4) functions for Trams & Sponsored Services.
We are a 24/7 operation that is responsible for running Surface Transport services across the capital. Services are broad and dynamic and include monitoring the network, coordinating incidents, managing bus routes and bus disruptions, making sure our tunnels are safe and operating effectively and supplying real time network information to our customers and partners. We are at our best when we come together in response to an incident or delivering iconic events like New Year’s Eve and the London Marathon.
Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We are a flexible employer offering a range of working opportunities and practices including flexible working patterns, shift work and hybrid working. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team.
We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast‑paced environment.
Key Accountabilities
- Responding to and managing real time incidents focusing on the safety and protection of pedestrians, our passengers (buses) and cyclists on the road network through the operation of over 6,000 traffic signals
- Managing real‑time incidents on London’s bus network, working with Bus Operators when unplanned bus diversions are required to any of our 700 routes
- Responsible for real time communication with our partners including Bus Operating companies, contractors and emergency services
- Support TfL colleagues in their delivery of the transport network
- Using a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving.
Skills, Knowledge, Experience and Ways of Working
- Good geographical understanding of the surface transport network, such as the bus network, Transport for London Road Network, strategic road network and tunnels
- Demonstrable experience of managing time effectively and of multi‑tasking
- Proven ability to pick up understanding of new systems quickly and able to adjust to technological advancements across control centre technology
- Proven ability to act clearly and decisively in response to real‑time operational issues
- Proven highly developed problem‑solving skills and thoroughness and attention to detail
- Experience of real‑time command and control environment
Shifts
Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (06:30 – 14:30), late shifts (14:00 – 22:00) and night shifts (21:30 – 07:00) on a rotational basis. There are some variations in the shift lengths on the roster particularly on weekends. Roster patterns may be subject to change. Any proposed changes will be subject to consultation with the recognised local trade union, in accordance with the applicable collective agreements. TfL will provide you with 28 days’ notice of any changes to your roster pattern. Unsocial Hours Allowance is non‑contractual and may be reviewed, amended, or withdrawn by TfL at its discretion. If your roster requirements change in line with TfL guidelines, your Unsocial Hours Allowance will be recalculated accordingly.
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 29/30 days annual leave plus public and bank holidays
- TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax‑efficient cycle‑to‑work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Network Operations Coordinator in London employer: Future of London
At TfL, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment in the heart of Southwark. As a Network Operations Coordinator, you'll benefit from flexible working patterns, comprehensive training, and career development opportunities, all while contributing to the safety and efficiency of London's transport network. With a commitment to equality and diversity, alongside attractive benefits such as free travel on the TfL network and a final salary pension scheme, we ensure our employees feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Coordinator in London
✨Get Local and Get Networking
The transportation and logistics sector thrives on local connections, so don’t hesitate to hit up local job fairs or industry meetups. Chat with people in the field—it could lead to a part-time gig that isn’t even advertised yet!
✨Join Community Groups
Look for community groups or forums related to transportation and logistics. Places like Facebook groups or LinkedIn communities can be great for finding opportunities and making contacts. You never know when someone might need a helping hand with logistics!
✨Be Ready for Flexibility
Part-time positions in transportation often come with varying hours, so keep your schedule flexible. Show potential employers, like Future of London, that you’re adaptable—this will make you a much more attractive candidate!
✨Showcase Your Skills
Consider creating a mini portfolio or a simple LinkedIn profile highlighting relevant experience like driving, delivery, or supply chain management. When you apply directly on our website, make sure to include this info—it’ll help you stand out in a busy field!
We think you need these skills to ace Network Operations Coordinator in London
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying for a part-time role in transportation and logistics, make sure to highlight any previous experience you've got in the field. Emphasise skills like route planning, inventory management, or your familiarity with relevant software. If you've worked at a warehouse or have experience driving, sprinkle that in there!
Certifications Matter!:If you've got any certifications related to transportation or logistics—like a forklift licence or safety training—mention those! They could give you an edge over other candidates. Throw in any coursework or training relevant to the industry, as this shows you're not just looking for a job; you're dedicated to the field.
Balance Your Flexibility and Availability:Since this is a part-time role, make it clear in your application when you’re available to work. Companies like Future of London appreciate candidates who are flexible and willing to adapt to varying schedules, so highlight any days or shifts that you can easily cover!
Connect Your Cover Letter with Passion for Logistics:In your cover letter, let your excitement for the transportation and logistics industry shine through! Talk about why you want to work at Future of London, and show us how your skills and interests align with their mission. A bit of passion goes a long way in making your application stand out!
How to prepare for a job interview at Future of London
✨Master the Logistics Lingo
When you're prepping for the interview with Future of London for a part-time role in transportation and logistics, make sure you're up to speed with the key jargon. Terms like 'supply chain optimization' and 'freight management' are going to pop up, so showing you understand them will impress the interviewers!
✨Show Off Your Organisational Skills
This role will likely test your ability to manage multiple tasks and timelines. You might get asked how you would handle unexpected delays or shifts in schedules. Be ready with examples from past experiences where you’ve demonstrated strong organisational skills, which is crucial in this field.
✨Flexibility is Key!
Part-time roles in logistics often demand flexibility, so share your willingness to adapt to changing schedules or workloads. Talk about any past experiences that showcase how you managed your time effectively while juggling various responsibilities – that'll definitely resonate with the hiring team!
✨Research Tools of the Trade
Familiarise yourself with popular logistics software and tools that are commonly used in the industry. If you know of any specific systems Future of London uses, even better! Mentioning your familiarity with inventory management systems or route optimization tools can really bolster your case.
