Maintenance Delivery Manager in London

Location: Silwood Site Offices, Rail for London Limited

Company: TfL, GLA or OPDC

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Key Information

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Overview of project/role

The job will have responsibility and accountability for leading and providing end to end safety of the line for the delivery and execution of Infrastructure Maintenance and Contracted Services for Rail for London to standards and budget. Reporting to the Infrastructure Manager you will be responsible for application of Standards / Rules and Procedural / Process leadership to ensure the safe and effective execution and delivery of the works by the Infrastructure Maintenance Contractor. You will establish the agreed programme and delivery plan for the implementation of Maintenance delivery with a continuous drive for improvement in safety, business performance and efficiency.

Key Accountabilities

• Lead and direct the Infrastructure Maintenance delivery to achieve business and functional objectives and meet key performance measures.
• Manage development of individuals and the engagement of the team.
• Manage the arrangements for staff safety and competence.
• Identify and implement safety, asset performance, reliability, productivity and efficiency improvement initiatives.
• Check that work is correctly prioritised and delivered to plan - define the renewals required by condition and risk; report on the volume of renewals complete against the plan, report on close out of faults for the respective disciplines.
• Check that inspection and maintenance of assets is completed to standards - report on the percentage of planned preventative maintenance complete and audit to maintenance to confirm compliance with standards.
• Check that safety, compliance, performance and business processes are followed.
• Monitor delivery, productivity and efficiency of maintenance and project work plans.
• Report periodically on completion and assess the benefit of efficiencies derived by the Contractor.
• Manage the process to maintain data quality of business systems.
• Review the asset data and condition data in the Asset Management System and ensure accuracy by audit and implement a programme of work to enhance.
• Undertake appropriate safety tours, staff surveillance, work quality and asset condition checks.
• Discharge the relevant duties assigned to the CDM Client (Rail for London) in accordance with the Construction, Design and Management (CDM) Regulations.
• Work closely with Commercial and Finance to ensure project finances are tracked properly across the programme, and reports produced periodically for senior management review of progress.

Skills, Knowledge & Experience

Skills

• Excellent leadership skills and proven ability to motivate staff.
• Excellent interpersonal, influencing, communication and organisation skills.
• Excellent decision-making and analytical skills.
• Proven capability in producing high quality contract management information and using data to ensure effective management.
• Ability to formulate plans for the delivery of initiatives and programmes and produce thorough evidence-based written submissions for approval.

Knowledge

• CEng or equivalent qualification appropriate to the designated asset classes.
• Corporate Membership of relevant professional body or bodies.
• Knowledge of health and safety management and compliance management processes.
• Good understanding of Railway Engineering Safety Management, safety-related standards regime and processes and application of the CDM Regulations in a railway context.
• Knowledge of relevant standards and procedures.
• Knowledge of other functional disciplines.
• Knowledge of TfL corporate business strategy, goals and processes.
• Knowledge of investigation processes and techniques.
• Extensive knowledge of and experience in the management of rail maintenance contracts including the approvals and verification processes.
• Good general understanding of the business structure of the Rail Industry.

Experience

• Experience in maintenance management.
• Experience of customer / operational focused.
• Experience of managing teams of professional staff.
• Experience of managing distributed safety-critical physical assets in a railway environment.
• Experience in supporting investigations into railway technical and safety incidents.
• Experience of audit and assurance process.

Application Process

Please apply using your CV and a two-page covering letter. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme.
• Free travel for you on the TfL network.
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket.
• 30 days annual leave plus public and bank holidays.
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional).
• Tax-efficient cycle-to-work programme.
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel.

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.